How to manage visitor questions in Zoho Backstage

Managing queries in the get in touch form

View all visitor questions you get from the Get in Touch form in one place. Keep track of whether you've replied or not by updating the status of each question after addressing them by email. If some questions are asked often, you can create a custom page for FAQs and display those questions with helpful answers in your event microsite.  


  1. Switch to the Manage dashboard using the toggle button in the top-right corner of the Event Console. 
  2. Click the Queries tab. All the questions that came through the Get in Touch form will be listed there.
  3. Click the View button to the right of a question to view all the details about the visitor and his question.

Update question status  


  1. Switch to the Manage dashboard using the toggle button in the top-right corner of the Event Console.
  2. Click the Queries tab. All the questions that came through the Get in Touch form will be listed there.
  3. Click the View button to the right of a question. The View Details panel will open.
  4. Click the Mark as Responded button if you've replied to the question by email.
    Note: The status cannot be reversed.
Note: You can also customize the get in touch form to get more information from microsite visitors like their designation or location.

Export questions

Export the list of questions you received from microsite visitors to have a hard copy on hand.



  1. Switch to the Manage dashboard using the toggle button in the top-right corner of the Event Console.
  2. Click the Queries tab. All the questions that came through the Get in Touch form will be listed there.
  3. Click the Export link at the top-right corner. The Export get in touch queries dialog box will display.
  4. Optional: Select the Protect the file with a password checkbox if necessary and enter a password. Ensure you remember this password as it will not be stored.
  5. Choose a format in which you want the file to be exported.
  6. Click the Export button.

Supported file formats


XLXS       XLS       CSV

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