Stage Transition Rules | Online Help - Bigin by Zoho CRM

Stage Transition Rules

Team Pipelines play an integral role in your business by helping you visualize business operations stage by stage. For example, sales reps gather data at different stages of the sales pipeline, some of which is key to closing the deal. It's not ideal to make these fields mandatory during deal creation, as reps might not have that information yet. For example, let's say reps have to enter the date they gave a product demo in the Demo given on field, but it's not possible to mandate this field during deal creation, as they might not have the information initially.

To ensure that such key information is not missed, and to maintain consistent data across the pipeline, we offer stage transition rules in Bigin.
 
Stage transition rules enable you to specify what information users need to provide when they move a pipeline record from one stage to another. By creating transition rules you can achieve the following:
  1. Improve the process of tracking and capturing key details related to a pipeline record.
  2. Avoid incomplete and bad data in the Pipelines module.
  3. Maintain consistent information across the Pipelines module.
Availability
  1. State Transition Rules is available only for Premier edition. 
Permission
  1. Users with administrator profile can create and manage transition rules and restrict pipeline record closure.

To create transition rules  

  1. Log in to your Bigin account with administrator privileges
  2. Go to Settings > Sub-Pipelines and Stages > Stage Transition Rules.
  3. Select the desired team pipeline and sub-pipeline from the dropdown.
  4. Click +New Rule.

  5. In the Create New Rule pop-up, enter the following:
    1. From Stage: Choose a desired source stage from the dropdown. Select Any Stage if you want the fields to be filled out whenever a pipeline record is moved to the To Stage irrespective of the source stage.
    2. To Stage: Choose a destination stage from the dropdown. Whenever a pipeline record is moved to this stage from the From Stage, Bigin will prompt the user to fill the fields specified in this rule.

    3. Mandate information to be provided: Here, you can mark certain fields as mandatory, such as the following:
          • Fields: The user must fill out certain fields in order to transition the record to a different stage. 

          • Notes: The user must add a note has to be added to the record to move the record from one stage to another.

          • Files: The user must attach files to the record to move the record from one stage to another.

          • Checklist: You can create a checklist of all the to-do items that need to be completed in order to move a record from the From Stage to the To Stage.

          • These checklist can also be seen in records' related lists. Users can check off the actions completed and partially save them. Saved actions can also be undone

          •  You can also move to the respective stages directly from here. If some of the mandated fields still aren't completed, a pop-up is displayed. The Save button becomes a Move to Next Stage button after all mandated fields are completed.

             


  6. Click Save.
    Once this rule is saved, users will start seeing the prompt below whenever they move a pipeline record between the stages specified in this rule. Users must fill the fields mentioned in the rule in order to move the pipeline record to the destination stage.

Notes
Note:
  1. You can create up to 30 transition rules for each pipeline. 
  2. Each transition rule can have a maximum of five fields to be filled during transition (including notes).
  3. Checklists should have at least one checklist value and can have a maximum of 10 values.
  4. Stages/pipelines associated with transition rules cannot be deleted.
  5. No two transition rules can have the same from and to stages.

Restrict pipeline record closure   

You can prevent pipeline records from being closed during specific stages. This prevents a pipeline record from being closed prematurely and allows a pipeline record to go through all the important stages in the pipeline. For example, in the sales pipeline, you can restrict a deal (pipeline record) from being closed during the not contacted, qualified, or Needs Analysis stages. These restrictions can be customized for each pipeline.

To restrict pipeline record closure
  1. Log in to your Bigin account with administrator privileges.
  2. Go to Settings > Pipelines and Stages > Stage Transition Rules.
  3. In the Restrict Pipeline Records Closure tab, click +Stage.
  4. Select the stages in the desired pipeline from which users should not be able to close the pipeline record directly.
  5. Click Save
    Once this is saved, users will start seeing the below message whenever they try to prematurely close a pipeline record from the specified stages.
Note 
  1. When generating a new stage transition rule that moves from an open stage to a closed stage, if closure restrictions are currently active for the given source stage, creating the rule with that specific stage combination will not be permitted.

  2. If you intend to set up closure restrictions for a stage that already has an existing stage transition rule involving any of the closed "To Stage" choices, enabling a restriction for that stage will only be possible after removing the pre-existing stage transition rule. We will guide users through this procedure with appropriate prompts.








    Access your files securely from anywhere

      Zoho CRM Training Programs

      Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

      Zoho CRM Training
        Redefine the way you work
        with Zoho Workplace

          Zoho DataPrep Personalized Demo

          If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

          Zoho CRM Training

            Create, share, and deliver

            beautiful slides from anywhere.

            Get Started Now


              Zoho Sign now offers specialized one-on-one training for both administrators and developers.

              BOOK A SESSION





                          Quick Links Workflow Automation Data Collection
                          Web Forms Enterprise Begin Data Collection
                          Interactive Forms Workplace Data Collection App
                          CRM Forms Customer Service Accessible Forms
                          Digital Forms Marketing Forms for Small Business
                          HTML Forms Education Forms for Enterprise
                          Contact Forms E-commerce Forms for any business
                          Lead Generation Forms Healthcare Forms for Startups
                          Wordpress Forms Customer onboarding Order Forms for Small Business
                          No Code Forms Construction RSVP tool for holidays
                          Free Forms Travel
                          Prefill Forms Non-Profit

                          Intake Forms Legal
                          Mobile App
                          Form Designer HR
                          Mobile Forms
                          Card Forms Food Offline Forms
                          Assign Forms Photography
                          Mobile Forms Features
                          Translate Forms Real Estate Kiosk in Mobile Forms
                          Electronic Forms

                          Notification Emails for Forms Alternatives Security & Compliance
                          Holiday Forms Google Forms alternative  GDPR
                          Form to PDF Jotform alternative HIPAA Forms
                          Email Forms
                          Encrypted Forms
                          Embeddable Forms
                          Secure Forms
                          Drag and Drop form builder
                          WCAG


                                            You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.




                                                Manage your brands on social media

                                                  Zoho Desk Resources

                                                  • Desk Community Learning Series


                                                  • Digest


                                                  • Functions


                                                  • Meetups


                                                  • Kbase


                                                  • Resources


                                                  • Glossary


                                                  • Desk Marketplace


                                                  • MVP Corner


                                                  • Word of the Day


                                                    Zoho Marketing Automation

                                                      Zoho Sheet Resources

                                                       

                                                          Zoho Forms Resources


                                                            Secure your business
                                                            communication with Zoho Mail


                                                            Mail on the move with
                                                            Zoho Mail mobile application

                                                              Stay on top of your schedule
                                                              at all times


                                                              Carry your calendar with you
                                                              Anytime, anywhere




                                                                    Zoho Sign Resources

                                                                      Sign, Paperless!

                                                                      Sign and send business documents on the go!

                                                                      Get Started Now




                                                                              Zoho TeamInbox Resources



                                                                                      Zoho DataPrep Resources



                                                                                        Zoho DataPrep Demo

                                                                                        Get a personalized demo or POC

                                                                                        REGISTER NOW


                                                                                          Design. Discuss. Deliver.

                                                                                          Create visually engaging stories with Zoho Show.

                                                                                          Get Started Now









                                                                                                              • Related Articles

                                                                                                              • How to view the stage history of a pipeline record?

                                                                                                                To view stage history details 1. Open the Bigin app on your iPhone. 2. Navigate to the Pipelines module. 3. Select the desired pipeline record. 4. Switch to the Stage History tab. Info: The Stage History tab helps you keep track of the progress of a ...
                                                                                                              • How to view the stage history of a pipeline record?

                                                                                                                To view stage history details 1. Open the Bigin app on your smartphone. 2. Navigate to the Pipelines module. 3. Select the desired pipeline record. 4. Switch to the Stage History tab. The Stage History tab helps you keep track of the progress of a ...
                                                                                                              • How to create a pipeline record?

                                                                                                                To create a pipeline record 1. Open the Bigin app on your Mac. 2. Navigate to the Pipelines module. 3. Switch to the appropriate stage. 4. Click the Add icon at the top left of the screen. Clicking on the button will open an add form with the fields ...
                                                                                                              • How to create a pipeline record?

                                                                                                                To create a pipeline record 1. Open the Bigin app on your iPhone. 2. Navigate to the Pipelines module. 3. Switch to the appropriate stage. 4. Tap the Add icon at the top right of the screen. Tapping on the button will open an add form with the fields ...
                                                                                                              • How to view the stage history of a pipeline record?

                                                                                                                To view stage history details 1. Open the Bigin app on your Mac. 2. Navigate to the Pipelines module. 3. Select the desired pipeline record. 4. Switch to the Stage History tab. The Stage History tab helps you keep track of the progress of a record ...
                                                                                                                Wherever you are is as good as
                                                                                                                your workplace

                                                                                                                  Resources

                                                                                                                  Videos

                                                                                                                  Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.



                                                                                                                  eBooks

                                                                                                                  Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.



                                                                                                                  Webinars

                                                                                                                  Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.



                                                                                                                  CRM Tips

                                                                                                                  Make the most of Zoho CRM with these useful tips.



                                                                                                                    Zoho Show Resources