Email Deliverability | Online Help - Bigin by Zoho CRM

Email Deliverability

Email authentication is a standard technique to improve the deliverability of the emails you send from Bigin using your domain. You can use this process to increase the trustworthiness of the emails sent from your domain thereby lowering the chances of your emails being marked as spam or junk. To authenticate your emails sent from Bigin, you need to validate the following authentication standards:

  • Domain Verification

  • DKIM (Domain Keys Identified Mail

  • SPF (Sender Policy Framework)


Users with administrator profile can access this feature.

Authenticating your email is a 3-step process:

  1. Add domain
  2. Verify the domain
  3. Validate the email source

Step 1: Add domain:

Domain verification is essential to establish that the emails sent from your organization are authentic and trustworthy. Add your organization's domain or subdomain that you want to verify. If you add multiple domains, each domain will be added as a separate row in the Deliverability settings. To add domain,
  1. Go to Settings > Channels > Email > Deliverability.
  2. In the Deliverability page, click the Add Domain icon.
  3. In the Add Domain pop-up, enter the email address.

  4. Click Add Domain.
    A verification code will be sent to the email address mentioned.

Step 2: Verify domain:

Once you add the domain, a verification code is sent to the email address that you entered. You must enter the code to verify the domain details. Note that this verification code is valid for 15 days only. In case you do not receive an email or you have exhausted the validity period, the Resend Mail option will send another email with a new verification code.
  1. Under the Deliverability tab, click Domain > Enter Code.
  2. In the Verify Domain popup, enter the Verification code.

  3. Click Verify.

Step 3: Validate the email source:

The last step is to validate the email source using either the SPF or DKIM authentication standards.
  1. Under the Deliverability tab, click DomainValidate Records.
  2. In the Authenticate Domain popup, copy the SPF or DKIM record code.

  3. Paste the code in your DNS settings. You might need your IT Admin's help in this step.
  4. Click Validate Record, once the code is added.

    Zoho CRM Training Programs

    Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

    Zoho CRM Training
      Redefine the way you work
      with Zoho Workplace

        Zoho DataPrep Personalized Demo

        If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

        Zoho CRM Training

          Create, share, and deliver

          beautiful slides from anywhere.

          Get Started Now

            Get started with Zoho Sign

            in a few quick steps!

            Download Help Guide

                      Still can't find what you're looking for?

                      Write to us:



                          Zoho Marketing Automation

                            Zoho Sheet Resources


                                Zoho Forms Resources

                                  Secure your business
                                  communication with Zoho Mail

                                  Mail on the move with
                                  Zoho Mail mobile application

                                    Stay on top of your schedule
                                    at all times

                                    Carry your calendar with you
                                    Anytime, anywhere

                                          Zoho Sign Resources

                                            Sign, Paperless!

                                            Sign and send business documents on the go!

                                            Get Started Now

                                                Zoho SalesIQ Resources

                                                    Zoho TeamInbox Resources

                                                            Zoho DataPrep Resources

                                                              Zoho DataPrep Demo

                                                              Get a personalized demo or POC

                                                              REGISTER NOW

                                                                Design. Discuss. Deliver.

                                                                Create visually engaging stories with Zoho Show.

                                                                Get Started Now

                                                                                      • Related Articles

                                                                                      • Email-in Topping

                                                                                        Email is the most popular choice of communication used by customers to send in their sales and support enquiries. Customer facing teams gather details from these emails and manually create a record in their Bigin account to follow up with their ...
                                                                                      • Managing Email

                                                                                        One of the major modes of communication in any business is via email. When such is the case, imagine how easy it would be to view all the email conversations related to a contact or account right from Bigin? IMAP Configuration IMAP (Internet Message ...
                                                                                      • How to add signature to an email template?

                                                                                        You will need to create a custom email signature before you can use it in email templates. To create your email signature Go to Settings > Users and Controls > Users. Click Add Signature in the Signature section of the User Information page. Type or ...
                                                                                      • How to create a folder to store email templates?

                                                                                        You can group email templates in a common folder for easy access. For example, you could have separate folders for welcome email templates, follow-up templates, and organization templates. These folders can be shared with other users in your ...
                                                                                      • Manage records added via email-in

                                                                                        The Email-In feature lets you create email aliases for the pipelines in your Bigin account, and automatically converts customer emails received by these aliases into new records in the respective pipeline. You can directly respond to these email ...
                                                                                      Wherever you are is as good as
                                                                                      your workplace



                                                                                        Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.


                                                                                        Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.


                                                                                        Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.

                                                                                        CRM Tips

                                                                                        Make the most of Zoho CRM with these useful tips.

                                                                                          Zoho Show Resources