Email Sharing

User's emails can be shared with other users in the organization's Bigin account. You can choose to share all the emails or keep your emails private.

The email sharing settings can be configured only by the users with the administrator profile. They can specify email sharing options for other users in the organization. The administrator can also choose to provide users with the option to set their own email sharing permissions.

To set up email sharing settings

Go to Settings ( ) > Channels > Email > Email Sharing.
You can choose from Private, Public, User Choice.

Private - All the emails of the user will remain private and others users cannot access them.
Public - All the emails remain public and can be accessed by others.
User's Choice - This allows the user to define how the email is to be shared. This option is only available for administrators.

Notes

The Super Admin has the ability to modify the email sharing visibility settings for any user.
Admins are not permitted to change the email visibility settings of other Admins.
Any Admin can adjust the email visibility of any Standard user, regardless of their Level.
However, there is an exception for Level 1 Standard users; only the Super Admin can change their visibility settings.
These rules also apply to profiles cloned from Admin and Standard profiles.

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