Telephony in Bigin

A day in the life of a sales person is filled with calls to prospective customers, trying to sell their products. They also receive various support calls from their customers.

Let's look at it this way.

A sales person who hasn't integrated phone with Bigin, has to call the prospective customer manually and then switch to Bigin to get the necessary information. Then once the call is over he has to manually enter the details in Bigin.

So his day goes by, making calls, searching for relevant data, and recording the call details.

What if we bring phone inside Bigin?

He can make a call right from Bigin, has all the details of the record right in front and the call log is added automatically.

Setup Phone in Bigin

To setup phone in Bigin

Go to Setup > Phone.
Under Phone Settings click Buy a Number.
In the Buy a Number popup, do the following:

Select the Country from the drop-down list.
Select the Number Type.
Choose a number from the options available.
Click Buy.

Choose the Payment Duration.

You can choose either Yearly or Monthly.
Enter the price and click Continue.
Enter the Billing Details and click Proceed to Pay.

Bigin's built-in telephony feature is available in the following countries:

Barbados	Australia
Benin	Austria
Cayman Islands	Belgium
Canada	Brazil
Chile	Denmark
Colombia	Finland
Ecuador	France
El Salvador	Greece
Georgia	Hong Kong
Grenada	Japan
Indonesia	Malaysia
Israel	Mexico
Jamaica	New Zealand
Kenya	Poland
Namibia	Portugal
Peru	Romania
Puerto Rico	Singapore
Trinidad and Tobago	Slovakia
Uganda	South Africa
United Kingdom	Sweden
United States	Switzerland
Argentina	Vietnam

Note

The voice data is transmitted over the internet via WebRTC. Kindly make sure your browser is supported.

To know more on Telephony, please refer here.

Integration with third-party telephony providers

In hosted PBX (also known as cloud-based PBX) systems, the telephony services are facilitated by a provider through the internet. Compared to traditional PBX systems, hosted PBX offers a lower initial equipment cost and setup cost, low service and maintenance costs, and more flexibility due to the ease of adding extra lines and extensions.

You can check the list of PBX systems that can be integrated with Bigin here.

You can check the list of PBX systems that can be integrated with Bigin here.