Telephony in Bigin

Telephony in Bigin

On a typical day, a salesperson will make a lot of calls to prospective customers, trying to sell them products. They also receive support calls from their customers.

A salesperson who hasn't integrated their phone with Bigin will have to call each prospective customer manually and then switch to Bigin to get the necessary information about them. Then, once the call is over, they will have to manually update their details in Bigin.
What if we could bring the phone functionality into Bigin?
The salesperson can make a call from Bigin, with all the prospect's details right in front of them, and have the call log added to the record automatically. Bigin offers two options:
  1. Set up Zoho's built-in PhoneBridge
  2. Integrate with a PBX service from Marketplace

Bigin's built-in telephony feature is available in the following countries:





Cayman Islands










El Salvador



Hong Kong








New Zealand







Puerto Rico


Trinidad and Tobago



South Africa

United Kingdom


United States




Is your country not listed above?
You can still integrate telephony by choosing a service provider from the Phonebridge Marketplace. Please refer this page to identify a service provider that supports your country. 

Set up Zoho's built-in PhoneBridge 

  1. Go to Settings (  )> Phone and click Setup Now.

  2. Click Buy a Number.

  3. In the Buy a Number pop-up, enter the relevant details like country, number type and region.

Please note that the process of purchasing a phone number for your business varies depending on the country you choose. While phone numbers in some countries can be purchased right away from Bigin, certain countries have stricter regulations when it comes to purchasing phone numbers. In such cases, our support team will process the request and get back to you as quickly as possible. 

  • The cost of purchasing numbers will also vary based on the country and number type you choose. And your usage costs depend on this as well. We recommend you recharge your phone credits in Bigin periodically to ensure continuity in your phone service.
  • Voice data is transmitted over the internet via WebRTC. Check that your browser is supported. 

Integrate with a telephony service from the Phonebridge Marketplace

If you don't want to use our built-in telephony feature, you can integrate Bigin with a PBX vendor of your choice from the Phonebridge marketplace. 
Please refer this page to identify a phonebridge service provider that is available for your country. 
To install from a PBX marketplace 
  1. Navigate to Settings (  )> Channels > Phone.
  2. Click View Marketplace in the Telephony page.
  3. Click Integrate for your telephony provider.

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