Telephony in Bigin

Telephony in Bigin

On a typical day, a salesperson will make a lot of calls to prospective customers, trying to sell them products. They also receive support calls from their customers.

A salesperson who hasn't integrated their phone with Bigin will have to call each prospective customer manually and then switch to Bigin to get the necessary information about them. Then, once the call is over, they will have to manually update their details in Bigin.
 
What if we could bring the phone functionality into Bigin?
The salesperson can make a call from Bigin, with all the prospect's details right in front of them, and have the call log added to the record automatically. Bigin offers two options:
  1. Set up Zoho's built-in PhoneBridge
  2. Integrate with a PBX service from Marketplace

Bigin's built-in telephony feature is available in the following countries:

Barbados

Australia

Benin

Austria

Cayman Islands

Belgium

Canada

Brazil

Chile

Denmark

Colombia

Finland

Ecuador

France

El Salvador

Greece

Georgia

Hong Kong

Grenada

Japan

Indonesia

Malaysia

Israel

Mexico

Jamaica

New Zealand

Kenya

Poland

Namibia

Portugal

Peru

Romania

Puerto Rico

Singapore

Trinidad and Tobago

Slovakia

Uganda

South Africa

United Kingdom

Sweden

United States

Switzerland

Argentina

Vietnam

Is your country not listed above?
You can still integrate telephony by choosing a service provider from the Phonebridge Marketplace. Please refer this page to identify a service provider that supports your country. 

Set up Zoho's built-in PhoneBridge 

  1. Go to Settings (  )> Phone and click Setup Now.

  2. Click Buy a Number.

  3. In the Buy a Number pop-up, enter the relevant details like country, number type and region.


Please note that the process of purchasing a phone number for your business varies depending on the country you choose. While phone numbers in some countries can be purchased right away from Bigin, certain countries have stricter regulations when it comes to purchasing phone numbers. In such cases, our support team will process the request and get back to you as quickly as possible. 



Note
  • The cost of purchasing numbers will also vary based on the country and number type you choose. And your usage costs depend on this as well. We recommend you recharge your phone credits in Bigin periodically to ensure continuity in your phone service.
  • Voice data is transmitted over the internet via WebRTC. Check that your browser is supported. 

Integrate with a telephony service from the Phonebridge Marketplace

If you don't want to use our built-in telephony feature, you can integrate Bigin with a PBX vendor of your choice from the Phonebridge marketplace. 
Please refer this page to identify a phonebridge service provider that is available for your country. 
To install from a PBX marketplace 
  1. Navigate to Settings (  )> Channels > Phone.
  2. Click View Marketplace in the Telephony page.
  3. Click Integrate for your telephony provider.






    Zoho CRM Training Programs

    Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

    Zoho CRM Training
      Redefine the way you work
      with Zoho Workplace

        Zoho DataPrep Personalized Demo

        If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

        Zoho CRM Training

          Create, share, and deliver

          beautiful slides from anywhere.

          Get Started Now


            Zoho Sign now offers specialized one-on-one training for both administrators and developers.

            BOOK A SESSION









                                      You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.




                                          Manage your brands on social media

                                            Zoho Desk Resources

                                            • Desk Community Learning Series


                                            • Digest


                                            • Functions


                                            • Meetups


                                            • Kbase


                                            • Resources


                                            • Glossary


                                            • Desk Marketplace


                                            • MVP Corner


                                            • Word of the Day


                                              Zoho Marketing Automation

                                                Zoho Sheet Resources

                                                 

                                                    Zoho Forms Resources


                                                      Secure your business
                                                      communication with Zoho Mail


                                                      Mail on the move with
                                                      Zoho Mail mobile application

                                                        Stay on top of your schedule
                                                        at all times


                                                        Carry your calendar with you
                                                        Anytime, anywhere




                                                              Zoho Sign Resources

                                                                Sign, Paperless!

                                                                Sign and send business documents on the go!

                                                                Get Started Now




                                                                        Zoho TeamInbox Resources



                                                                                Zoho DataPrep Resources



                                                                                  Zoho DataPrep Demo

                                                                                  Get a personalized demo or POC

                                                                                  REGISTER NOW


                                                                                    Design. Discuss. Deliver.

                                                                                    Create visually engaging stories with Zoho Show.

                                                                                    Get Started Now









                                                                                                        • Related Articles

                                                                                                        • Does Bigin have built-in telephony?

                                                                                                          Yes, Bigin comes with a built-in telephony that you can use to purchase phone numbers and route incoming calls to users in your organization. Users can make and receive calls inside Bigin effortlessly and all the calls will be logged inside the ...
                                                                                                        • Working with Telephony

                                                                                                          Call Queue Enhance customer experience by reducing the wait time for customers to reach the agents by enabling the Call Queue feature. When the agents are busy, a call queue places incoming calls in a line and distributes them to the agents once they ...
                                                                                                        • How are the calls charged for the integrated phone system?

                                                                                                          Bigin comes with a built-in telephony. With the built-in softphone you can purchase phone numbers and route incoming calls to users in your organization. You can check out the pricing calculation here.
                                                                                                        • How to find Bigin's privacy policy?

                                                                                                          To find Bigin's privacy policy 1. Open the Bigin app on your Mac. 2. Click Bigin in the menu bar that runs along the top of the screen. 3. Select Preferences in the dropdown to open Settings in Bigin. 4. Switch to the Help & Support tab that is ...
                                                                                                        • How to find Bigin's privacy policy?

                                                                                                          To find Bigin's privacy policy 1. Open the Bigin app on your iPad. 2. Tap on Settings at the bottom right of the screen. 3. Switch to the Help & Support tab that is adjacent the title Settings. 4. Scroll and find "Legal". 5. Tap on "Privacy Policy". ...
                                                                                                          Wherever you are is as good as
                                                                                                          your workplace

                                                                                                            Resources

                                                                                                            Videos

                                                                                                            Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.



                                                                                                            eBooks

                                                                                                            Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.



                                                                                                            Webinars

                                                                                                            Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.



                                                                                                            CRM Tips

                                                                                                            Make the most of Zoho CRM with these useful tips.



                                                                                                              Zoho Show Resources