Social media has completely changed the way we communicate, market, sell and offer customer service. This helps in getting an idea about what your prospects are looking for, what interests them, etc. as they take all their feedbacks and suggestions online. It will prove costly to miss out on those valuable inputs. That's why Social in Bigin has been introduced to ease this process. By integrating your X account, you can see all the interactions from Bigin itself. Further, Signals gives you a heads up if someone mentions/tweets or sends a personal message. This helps you stay connected with the day to day responses from the social world.
Add your X profile in Bigin
To add X profile in Bigin
- Go to Settings (
) > Social.
-
Click Connect a X Profile.
- Authorise your X account by entering your username and password.
- Once your X is authenticated, you can add profiles to permission levels on Bigin.
-
Click + Profile, enable the checkbox of the profiles you wish to add to the permission level and click Add.
Disconnect X profile
To disconnect your X profile
- Go to Settings (
) > Social.
- The connected X profile will be displayed.
- Click Disconnect.

Users with X connected in Zoho Social
If you already have your X handle connected in Zoho Social, you can simply import the same in Bigin. You need not perform the authorization again.
To import X profile from Zoho Social
- Go to Settings (
) > Social.
-
Click Import from Zoho Social.
All the X profiles connected in Zoho Social will be displayed.
- Select the X profile you want to add in your Bigin account and click Import.
- Click + Profile, enable the checkbox of the profiles you wish to add to the permission level and click Add.
Associate X Profile
You can associate the X profile of your contact with your Bigin account and continue engaging from one place. Once your contact's twitter profile is associated, you can tweet, send DM (Direct Message) and view all the interactions from the record details page.
To associate a X profile to an user
- Go to the record's details page and click the X icon next to the record name.
- A list of X profiles with the records name will be displayed.
-
Select the appropriate X profile of the record and click Associate.

Now the record's X profile can be accessed from the social tab in the record details page.
Dissociate a X profile
If you no longer wish to see the X interactions with your record in Bigin, you can dissociate them.
To dissociate a record's X profile
- Go to the record whose X profile you want to dissociate from Bigin.
-
Click the X icon next to the record name, and click Dissociate.

Availability
- This feature is available only for paid editions.