Customer Support in Bigin - An Overview
Bigin offers customer support through various channels. You can:
- Talk directly to our support team.
- Send an email and get a response.
- Attend webinars to learn more about using the platform.
- Access helpful guides and documents.
- A product walk-through demo
- Record your issues and send them to our support team.
These options make it easy to get help, find answers on your own, or discover new features of Bigin. You can find these support options in the bottom right corner of your screen.
Talk to us
With this support, you can call Bigin's helpline or request a callback. There are two different helplines available, Support and Sales.
You can also request a callback; click on the Request a Callback button. You will be redirected to a form; once you fill out the form, your call will be scheduled.
Support@bigin.com
Clicking on this email address will redirect you to multiple email gateways. You can choose your preferred email gateway and send your issue. Bigin's support team will take care of it upon receiving the email.
Join our Webinars
Bigin conducts webinars on using the product, where you can interact with Bigin's experts and resolve your doubts.
Help Resources
Bigin offers a comprehensive collection of documents detailing all features. Each feature is extensively explained in these documents. They are organized into individual folders based on functionality and parameters for better clarity. Additionally, the knowledge base includes FAQs, use cases, and videos explaining the features.
Product Tour
With this option, you can take a quick tour of the product. You will learn about the available modules, team pipeline, pipeline view, and customization options for the view.
Record Screen
With Bigin's Record Screen feature, you can capture your screen to report issues clearly and efficiently to the support team. This allows for quick ticket generation, reducing the need for lengthy meetings and improving both resolution times and customer satisfaction.
To know more about this feature, check out this help document.
Access your files securely from anywhere
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