Customer Support in Bigin - An Overview
Bigin provides customer support through multiple channels, grouped under three main categories:
Category | Support Option |
Contact Us | Talk to us |
Write to us | |
Chat with us | |
Send us a recording | |
Self Help | Videos |
Product Tour | |
Knowledge Base | |
Interactive Guide | |
Resources | |
Useful Links | Webinar |
User Community | |
What’s New | |
Refer and Earn |
In addition, the QR codes to download the Bigin mobile app for both Android and iOS, along with the Refer and Earn option, are available at the bottom of the screen.
These options make it easy to get help, find answers on your own, or discover new features of Bigin. You can find these support options in the bottom right corner of your screen.
Contact Us
Under Contact Us, you will find all the options available to reach our support team.
Talk to us
With this support, you can call Bigin's helpline or request a callback. There are two different helplines available, Support and Sales.
You can also request a callback by clicking the Request a Callback button. You will be redirected to a form. Once you fill out the form, your call will be scheduled.
Write to us
Clicking on this email address(support@bigin.com) will redirect you to multiple email gateways. You can choose your preferred email gateway and send your issue. Bigin's support team will take care of it upon receiving the email.
Chat with us
This support lets you directly connect with our customer team to share your concerns. It's the quickest way to reach our product experts.
Record Screen
With Bigin's Record Screen feature, you can capture your screen to report issues clearly and efficiently to the support team. This allows for quick ticket generation, reducing the need for lengthy meetings and improving both resolution times and customer satisfaction.
Self Help
This tab includes all the resources that allow you to learn and explore on your own.
Videos
Clicking this link will take you to Bigin's video library, where you will find various playlists covering the different features available in Bigin.
Product Tour
With this option, you can take a quick tour of the product. You will learn about the available modules, team pipeline, pipeline view, and customization options for the view.
Knowledge Base
Clicking this link will redirect you to the Knowledge Base. It contains all the help documents for Bigin features.
Interactive Guide
Clicking this link will take you to the Bigin simulator page, where you can explore all the available features. The features are organized based on their functionality for easier navigation.
Resources
Bigin offers a comprehensive collection of documents detailing all features. Each feature is extensively explained in these documents. They are organized into individual folders based on functionality and parameters for better clarity. Additionally, the knowledge base includes FAQs, use cases, and videos explaining the features.
Useful Links
Here, you can find all the other useful links, such as webinars and new features announcement details.
Webinars
Bigin conducts webinars on using the product, where you can interact with Bigin's experts and resolve your doubts.
User Community
User Community contains all the announcement made for new Bigin features.
What's New
All new features and enhancements in Bigin are listed in chronological order on the What's New page, along with a brief explanation of each feature.
Refer & Earn
You can refer the Bigin app to others and earn rewards based on your referrals.
In addition, the QR codes to download the Bigin mobile app for both Android and iOS, along with the Refer and Earn option, are available at the bottom of the screen.
Please refer to our social media pages:
Instagram - https://www.instagram.com/bigin_by_zohocrm/
Linkedin - https://www.linkedin.com/company/bigin-by-zoho-crm/
FaceBook - https://www.facebook.com/Bigin.by.ZohoCRM
YouTube - https://www.youtube.com/@biginbyzohocrm