Does Bigin have built-in telephony?
Yes, Bigin comes with a built-in telephony that you can use to purchase phone numbers and route incoming calls to users in your organization. Users can make and receive calls inside Bigin effortlessly and all the calls will be logged inside the Activities module.
To set up the built-in softphone
- Go to Settings > Channels > Phone.
- In the 'If you don’t have an account with PBX/Contact Center' section, Click Setup Now.
- Under Phone Settings, click Buy a Number to purchase local and toll free numbers.
- In the Buy a Number pop up, select the country, number type and choose a number from the options available.
- Click Buy.
The cost of purchasing numbers vary based on the country and number type you choose. Your usage costs depend on this as well. We would recommend you to recharge your phone credits in Bigin periodically to ensure continuity in phone service. - Next, set up the billing details, proceed to pay and start using the softphone.
Please note that the process of purchasing a phone number for your business varies depending on the country. While phone numbers in some countries can be purchased right away from Bigin, certain countries have stricter regulations when it comes to purchasing phone numbers. In such cases, you need to fill in some additional Information about your business and raise a request. Our support team will process these requests and get back to you as quickly as possible.
Zoho CRM Training Programs
Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.
Zoho DataPrep Personalized Demo
If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.
- Zoho Workerly Home
- Forums
- Connect With Us:
- Zoho Recruit Home
- Forums
- Connect With Us:
Still can't find what you're looking for?
Write to us: support@zohoforms.com
Zoho Sheet Resources
Zoho Forms Resources
New to Zoho Sign?
Zoho Sign Resources
Sign, Paperless!
New to Zoho TeamInbox?
Zoho TeamInbox Resources
New to Zoho ZeptoMail?
Zoho DataPrep Resources
Design. Discuss. Deliver.
New to Zoho Workerly?
New to Zoho Recruit?
New to Bigin?
New to Zoho CRM?
New to Zoho Projects?
New to Zoho Sprints?
New to Zoho Assist?
Related Articles
How are the calls charged for the integrated phone system?
Bigin comes with a built-in telephony. With the built-in softphone you can purchase phone numbers and route incoming calls to users in your organization. You can check out the pricing calculation here.Telephony in Bigin
On a typical day, a salesperson will make a lot of calls to prospective customers, trying to sell them products. They also receive support calls from their customers. A salesperson who hasn't integrated their phone with Bigin will have to call each ...Working with Telephony
Call Queue Enhance customer experience by reducing the wait time for customers to reach the agents by enabling the Call Queue feature. When the agents are busy, a call queue places incoming calls in a line and distributes them to the agents once they ...iPad - Log calls
Log call details like call duration, agenda, call type etc. in the record. You can find these call logs under the Related Tab in the contact details page. Go to the desired record. Tap the Call icon under the Info tab. Tap OK in the Log call pop-up ...Android - Make calls from the app and log them
Call your contacts from the app and log call details like call duration, agenda, and call type. in the record. You can find these call logs under the Related tab in the contact details page. Go to the desired record. Tap the call icon in the record ...