What is telephony in Bigin?
Bigin’s telephony feature allows users to make and receive calls directly within the app, view contact details, and automatically log call information, eliminating manual steps.
Why should I integrate a phone with Bigin?
It saves time by removing the need to switch between apps for calling and data entry. Calls are faster, more informative, and auto-logged.
Can I integrate third-party telephony providers?
Yes, Bigin supports integration with several PBX providers. You can check the supported list here.
Do I need any special hardware for Bigin telephony?
No. Everything is browser-based via WebRTC. No additional hardware is required.