Bigin has various functions which can be configured by administrators from the Settings menu.
Access the Settings menu
menu can be accessed by clicking the gear icon
in the top right of your window. All the features and Configurations in Bigin are listed on the left and you can select and customize them according to your business needs. The menu contains:
Users and control:
Allows you to add users, create roles, and profiles and manage compliance settings.
Here details about your organization can be specified. Information such as phone, fax, address, and locale information can be added.
A list of default and custom fields available in a module will be displayed. You can further add custom fields, mark a field as mandatory and unique to prevent duplicate record entries.
Design a webform and embed in it your webpage. This allows you to capture prospects as Contacts in your Bigin account upon submission.
Automate the actions when records meet the criteria that you have specified. For example, when a new contact is added, an email notification can be sent to the record owner and a task to follow up with the contact can be assigned to take place automatically.
Manage the data present in your Bigin account. You can view the history of records imported into your account, export records, schedule/download a backup of your data, view all the actions carried out from audit logs, manage your recycle bin, and monitor the storage utilized.
Set up communication channels for staying in touch with your customer.
Integrate your email to send, receive, and stay on top emails with your customers. You can integrate with your Zoho Mail, Gmail, Microsoft 365, or other mail account that you have. You can also create email templates and send it to a bunch of your customers.
Add your twitter account and be informed whenever your customers are tweeting about your organization.
Set up your phone and make calls to your customers with a single click. Purchase a number and say goodbye to the hardware phone that you had been used for so long.
Be notified when any interaction takes place between you and your customers across various channels.