Users can sign in to their Bigin mobile app only after being invited by the admin. They also need to accept the confirmation email sent to them and create their credentials to log in to their Bigin account.
To sign in using Email address
- Open the Bigin app and tap on Sign in.
- Enter your registered email address and password and tap Sign in.
To sign in using OTP
- After entering the registered email address, tap Sign in using email OTP.
- Enter the OTP sent to your email address and tap Verify.
- You will then be directed to your account.
To sign in if you forget your password
- After entering the registered email address, tap forgot password. You will be directed to the CAPTCHA page.
- Complete the CATCHA test and tap Verify.
- You can either enter the last password you remember with your ZOHO account to continue signing in, or you can tap Continue to reset password.
- If you chose continue to reset password, an email will be sent to your registered email address with an OTP and a hyperlink to reset the password.

- The OTP is valid for 15 minutes. If you miss the time window, you can click on the hyperlink to reset your password. The hyperlink will be valid for 6 hours.
- If the password entered is incorrect, you will be redirected to the password resetting page automatically.
To change password using OTP
- Enter the given OTP and click Verify.
- Enter your New password and re-enter your password to confirm.
- Click Change password.
To change password using the hyperlink
- Open the email and click Reset password.
- You will be redirected to the Zoho Accounts page.
- Enter your new password, then re-enter it to confirm.
- Click Reset Password.
Once the password is set, you can enter your email address and password in the Sign in page to access your account.