Workflows - Real Estate Use Case | Online Help - Bigin by Zoho CRM

Workflows: Automate repetitive actions

Automate your business processes and reduce the risk of human error with Bigin's workflows that execute repetitive actions based on specific conditions. You can automatically assign tasks, send emails, update fields, and add tags to records when they meet a specific criteria.

 

We can create the following workflows for your real estate company to save time and effort,

  1. Workflow to assign tasks to real estate agents when a prospect in the sales pipeline is in 'Enquiry' or 'Gather requirements' stage for more than 3 days.

  2. Workflow to send lease renewal reminders to tenants 30 days before their lease expires.

  3. Workflow to create a record automatically in the Testimonials pipeline when the record reaches the Closing stage in the Sales pipeline.

  4. Workflow to send an email to customers requesting their feedback when a record is created in the Testimonials pipeline.

Before we go further let us take a quick look at the components of the workflow to help you configure them for your account:

  1. Trigger – This specifies when the workflow must run. It can be based on a specific time/date or based on record actions like when a record is created/edited.
  2. Condition – This specifies the records to which your workflow would apply. It can be all the records in a module/pipeline or specific records based on some criteria your provide.
  3. Action – This specifies what happens to the records when the workflow is executed. For example, actions like updating a field, sending an email or adding tags. It can be instant or scheduled to happen later.

Assign tasks to real estate agent when a prospect in the sales pipeline is in 'Enquiry' or 'Gather requirements' stage for more than three days

  1. Go to Settings and then Workflows.

  2. Click +New Workflow.

  3. In the Create New Rule pop-up:

    1. Select the Pipelines module and select the Sales Pipeline from the dropdown.

    2. Enter the Rule Name as Follow-up Task.

  4. Click Next.

  5. Configure the rule with the help of the following table.

Trigger

On a record action

Trigger this workflow when a record is Created or Edited

Condition

When Stage is Enquiry (or)
When Stage is Gather Requirements (And)

When Last Activity Time, Age in Days >= 3

Action

Create Task
Task Name: Follow-up with prospect

Owner: Opportunity owner
Due Date: Workflow Trigger date + 1 day

Notify owner: Yes
Mark as priority: Yes

  1. Click Save.

Send lease renewal reminders to tenants 30 days before their lease expires

Pre-requisite: Create a custom field 'Rental Lease Expires On' in the Rental Pipeline.
  1. Go to Settings and then Workflows.
  2. Click +New Workflow.

  3. In the Create New Rule pop-up:

    1. Select the Pipelines module and select the Rental Pipeline from the dropdown.

    2. Enter the Rule Name as Lease Expiry Reminder.

  4. Click Next.

  5. Configure the rule with the help of the following table.

Trigger

On a date/time

Choose a date field on which this workflow should be triggered – Rental Lease Expires on

Date of execution: 30 days before Rental Lease expires on

Repeat: Never

Condition

All Rental Listings

Action

Send Email
Name: Lease Expiry Notification 

Email Recipient: Contacts > Email
Email Template: Create a template > Enter the subject and content > Click Save.

From: Record Owner's Email
Reply-to: Record Owner's Email

  1. Click Save. 

Create a record automatically in the Testimonials pipeline when the record reaches the Closing stage in the Sales pipeline

  1. Go to Settings and then Workflows.

  2. Click +New Workflow.

  3. In the Create New Rule pop-up:

    1. Select the Pipelines module and select the Sales Pipeline from the dropdown.

    2. Enter the Rule Name as Create a testimonial record.

  4. Click Next.

  5. Configure the rule with the help of the following table.

Trigger

On a record action

Trigger this workflow when a record is Created or Edited

Condition

When the Stage is Closing

Action

Create Connected Record.
The connected records will be created under the Team Pipeline you choose: Customer Testimonials

Stage: Contacted

Closing Date: As per your preference

  1. Click Save.

 Send an email to customers requesting their feedback when a record is created in the Testimonials pipeline

  1. Go to Settings and then Workflows.

  2. Click +New Workflow.

  3. In the Create New Rule pop-up:

    1. Select the Pipelines module and select the Customer Testimonials Pipeline from the dropdown.

    2. Enter the Rule Name as Send Customer Testimonial Form.

  4. Click Next.

  5. Configure the rule with the help of the following table.

Trigger

On a record action

Trigger this workflow when a record is Created

Condition

All Testimonials

Action

Send Email
Name: Customer Testimonial Form

Email Recipient: Contacts > Email
Email Template: Customer Testimonial Form

From: Record Owner's Email
Reply-to: Record Owner's Email

 





    Access your files securely from anywhere

      Zoho CRM Training Programs

      Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

      Zoho CRM Training
        Redefine the way you work
        with Zoho Workplace

          Zoho DataPrep Personalized Demo

          If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

          Zoho CRM Training

            Create, share, and deliver

            beautiful slides from anywhere.

            Get Started Now


              Zoho Sign now offers specialized one-on-one training for both administrators and developers.

              BOOK A SESSION





                          Quick Links Workflow Automation Data Collection
                          Web Forms Enterprise Begin Data Collection
                          Interactive Forms Workplace Data Collection App
                          CRM Forms Customer Service Accessible Forms
                          Digital Forms Marketing Forms for Small Business
                          HTML Forms Education Forms for Enterprise
                          Contact Forms E-commerce Forms for any business
                          Lead Generation Forms Healthcare Forms for Startups
                          Wordpress Forms Customer onboarding Order Forms for Small Business
                          No Code Forms Construction RSVP tool for holidays
                          Free Forms Travel
                          Prefill Forms Non-Profit

                          Intake Forms Legal
                          Mobile App
                          Form Designer HR
                          Mobile Forms
                          Card Forms Food Offline Forms
                          Assign Forms Photography
                          Mobile Forms Features
                          Translate Forms Real Estate Kiosk in Mobile Forms
                          Electronic Forms

                          Notification Emails for Forms Alternatives Security & Compliance
                          Holiday Forms Google Forms alternative  GDPR
                          Form to PDF Jotform alternative HIPAA Forms
                          Email Forms
                          Encrypted Forms
                          Embeddable Forms
                          Secure Forms
                          Drag and Drop form builder
                          WCAG


                                            You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.




                                                Manage your brands on social media

                                                  Zoho Desk Resources

                                                  • Desk Community Learning Series


                                                  • Digest


                                                  • Functions


                                                  • Meetups


                                                  • Kbase


                                                  • Resources


                                                  • Glossary


                                                  • Desk Marketplace


                                                  • MVP Corner


                                                  • Word of the Day


                                                    Zoho Marketing Automation

                                                      Zoho Sheet Resources

                                                       

                                                          Zoho Forms Resources


                                                            Secure your business
                                                            communication with Zoho Mail


                                                            Mail on the move with
                                                            Zoho Mail mobile application

                                                              Stay on top of your schedule
                                                              at all times


                                                              Carry your calendar with you
                                                              Anytime, anywhere




                                                                    Zoho Sign Resources

                                                                      Sign, Paperless!

                                                                      Sign and send business documents on the go!

                                                                      Get Started Now




                                                                              Zoho TeamInbox Resources



                                                                                      Zoho DataPrep Resources



                                                                                        Zoho DataPrep Demo

                                                                                        Get a personalized demo or POC

                                                                                        REGISTER NOW


                                                                                          Design. Discuss. Deliver.

                                                                                          Create visually engaging stories with Zoho Show.

                                                                                          Get Started Now









                                                                                                              • Related Articles

                                                                                                              • Workflows

                                                                                                                Workflows in Bigin help you streamline your business process by automating repetitive actions when a specific criteria is matched. You can automatically assign tasks, send emails, update fields, and add tags to records when records meet a particular ...
                                                                                                              • Stage Automation

                                                                                                                As a pipeline-centric CRM, Bigin streamlines your business processes by pushing records through pipeline stages. To enhance Bigin's primary functionality and streamline operations even further, you can set up automations that govern stage transitions ...
                                                                                                              • Stage Transition Rules

                                                                                                                Team Pipelines play an integral role in your business by helping you visualize business operations stage by stage. For example, sales reps gather data at different stages of the sales pipeline, some of which is key to closing the deal. It's not ideal ...
                                                                                                              • How to configure notification actions?

                                                                                                                To configure notification actions 1. Open the Bigin app on your iPad. 2. Tap on Settings at the bottom right of the screen. Under "General", you can find the title "Notifications". 3. Tap on Notifications > Notification Action. 4. In the screen that ...
                                                                                                              • How to configure notification actions?

                                                                                                                To configure notification actions 1. Open the Bigin app on your iPhone. 2. Tap the More icon at the bottom right of the screen. 3. Select Settings . Under "General", you can find the title "Notifications". 4. Tap on Notifications > Notification ...
                                                                                                                Wherever you are is as good as
                                                                                                                your workplace

                                                                                                                  Resources

                                                                                                                  Videos

                                                                                                                  Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.



                                                                                                                  eBooks

                                                                                                                  Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.



                                                                                                                  Webinars

                                                                                                                  Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.



                                                                                                                  CRM Tips

                                                                                                                  Make the most of Zoho CRM with these useful tips.



                                                                                                                    Zoho Show Resources