Learn about the Bookings Help widget, which you can use to get assistance from our support team in different modes like live chat, email support, and screen record to raise request and solve your queries.
While using a product, you may encounter questions or experience issues that can disrupt your workflow. Rather than having a cumbersome process to reach support, an in-product help widget provides instant assistance by reaching support technicians within arm's reach.
Our in-built help widget makes it quicker to resolve your queries and continue using the product without hurdles. You can perform the following in this help widget:
You can access immediate support by clicking the Live Chat option in the Help Widget. Post your question in the chat window and click Start Chat. Our support representative will promptly assist you further.
You can send a voice message using the Voice Message icon and attach files by clicking the Share Files icon during the chat.
Submit a ticket to our support team from the help widget directly.
To do this:
You can record your screen and send the recorded video while raising a support request. This will be helpful to address your concern swiftly. Using this feature, you can
Learn how to perform screen recording and raise a ticket here.
To grant access:
Once the issue is resolved, you can revoke the access that you have granted by clicking Revoke button.
If you are a Zoho One user and access Bookings from the Zoho One dashboard, then click the profile icon to find the Enable Access option as shown in the below image.
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