Notifications and reminders for customers and staff
Superadmins and admins can view and edit this information. Managers can only view this information. Staff members will not have access to this information. 
Note: The notification preferences made here are just templates. They will be used by services created newly. But these preferences can be overridden for one-on-one services only under the Service Notifications section. Services Notifications are not applicable to group bookings and resources.- Enable notifications
- Click For Staff if you want to set notifications for your staff. Click For Customers if you want to set notifications for your customers.
- Check the events under Email, for which an email notification must be triggered. Check the events under SMS, for which an SMS notification must be triggered.
Customize sender email
Super admin's email address – This is the default email address associated with your Zoho Bookings account.
Allocated staff's email address – This is the email address associated of the Staff allocated to the appointment.
Workspace email address – This is the email address associated with a particular workspace.
Business email address – This is the email address that is used in place of the Super Admin's email address.
Note : Only users who have a Premium plan with Zoho Bookings can customize the sender email.- Click Change to override the default sender email address.
Set reminders
- For upcoming appointments, specify a number, then select an option from the drop-down. For example, Before: "1 Day", or "3 hours", or "30 minutes". Please note that the reminder checkbox has to be checked for it to be enabled.
Customize notification content
- Click Customize for the corresponding event. For example, to customize the Email notification to a customer when an appointment is booked, click Customize for Booked under Email.
- Enter your preferred content in the editor. To select the predefined variables, click Insert Variables , then select the required variable from the dropdown.
- Click Save. You can also select your preferred date format for the notification message from the dropdown option.
Pre-defined variables
Variable Name | Variable Value | Description |
Business |
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Business Name | %businessname% | Name of the business |
Business Contact Number | %businesscontactnumber% | The contact number for your business |
Staff |
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Staff Name | %staffname% | Name of the Staff who is associated to the selected booking |
Staff Email | %staffemail% | Email address of the Staff who is associated with the selected booking |
Staff Contact Number | %staffcontactnumber% | Contact number of the staff member who is associated to the selected booking |
Staff Time zone | %stafftimezone% | The time zone of the staff who is associated with the selected booking |
Co-Hosts | %cohosts% | List of staff email addresses in a collective booking |
Workspace |
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Workspace Booking URL | %workspacebookingurl% | Link to the workspace booking page |
Service |
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Service Name | %servicename% | Name of the selected service |
Service Booking URL | %servicebookingurl% | Link to the service booking page |
Service Description | %service_description% | Description of the selected service |
Appointment |
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Appointment Id | %appointmentid% | Unique ID of the appointment |
Appointment Time | %appointmenttime% | The appointment start and end time |
Appointment From Date | %appointmentfromdate% | Date on which the appointment starts |
Appointment From Time | %appointmentfromtime% | Time at which the appointment starts |
Appointment To Date | %appointmenttodate% | Date on which the appointment ends |
Appointment To Time | %appointmenttotime% | Time at which the appointment ends |
Booking Id | %invoiceid% | Unique ID of the booking |
Booking Summary URL | %invoicesummaryurl% | Link to the Booking summary |
Booking Timezone | %customer_booking_timezone% | Timezone in which the booking has been made |
Booking Start Time | %customer_booking_start_time% | Time when the booking starts |
Appointment Reschedule Url | %reschedule:resheduleurl% | Link using which the appointment can be rescheduled |
Appointment Cancel Url | %cancel:cancelurl% | Link using which the appointment can be canceled |
Booknow Link | %booknowlink% | Link using which a new appointment can be booked for the concerning event |
Notes | %notes% | Notes from Appointment Summary |
Customer |
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Customer Name | %customername% | Name of the customer |
Customer First Name | %customer_first_name% | First name of the customer |
Customer Last Name | %customer_last_name% | Last name of the customer |
Customer Email | %customeremail% | Email of the customer |
Customer Contact Number | %customercontactnumber% | Contact number of the customer |
Custom Field |
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<Custom_Field_Name> | %customer_<Custom_Field_Name>% | Value of the custom field in Booking Form |
Video Conferencing |
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Meeting Info | %meetinginfo% | Start link, join link and key for the Online Meeting |
Meeting Key | %meeting_key% | Key for the online Meeting |
Meeting Join Link | %meeting_joinlink% | Link for participants to join Online Meeting |
Meeting Start Link | %meeting_startlink% | Link for presenters to start Online Meeting |
Zoho Assist |
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Assist Info | %assistinfo% | Assist link for the remote support session. Returns start and join link for the staff. Join link for the customers. |
Calendar Buttons |
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Add to Google Calendar |
| Button to add appointment to a Google Calendar |
Add to Outlook |
| Button to add appointment to an Outlook Calendar |
Add to Zoho Calendar |
| Button to add appointment to a Zoho Calendar |
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