Booking Form for Guest Users and Customer Portal Users | Help - Zoho Bookings

Booking Form

Super Admins and Admins can view and edit this information. Managers can only view this information. Staff will not have access to this information.

When customers book appointments, they are required to specify details like their name, email address, and contact number. This information can be used to send them reminders and notifications about their upcoming appointments, cancellations, or rescheduled appointments. The fields—which appear on the booking page—to collect this information can be configured in the Booking Form section.

Three mandatory fields, which can be edited, are available by default. However, if required, more fields can be added.

This section also contains customer portal settings, which enables your customers to maintain individual accounts for themselves. They can register a personal account that will capture all their appointment details in one place and allow them to view, reschedule, or cancel appointments. This is similar to an Amazon account, where you can see your details and your orders, which you can also cancel or modify through your account.

The fields to collect customer information can be configured separately for Guest Users and Registered Users (Customer Portal Users).
Note: The booking form field choices made here are just templates. They will be used by services created newly. But these choices can be overridden for one-on-one services only under the Service Booking Form section. Service Booking Form is not applicable to group bookings and resources.

To access the Booking Form

  1. Click the Manage Business icon  in the top right corner.

  2. Navigate to Workspaces.

  3. Click the required workspace.

  4. Choose Booking Form.


Configure fields for Guest Users

To configure fields for users who book appointments as guests (without logging in), click Guest Users.


To edit the default mandatory fields

  1. Click the edit icon against the field you want to edit.



  2. Enter the desired text, then click Save.



To customize the Name field

Note: The type of a Name field, is set to Name by default and can be changed First Name, Last Name as desired.
The Name field can be customized in the booking form to either accept a single name or the first and last names separately. When the Field Type is selected as Name, the field shows up as a Single Line in the booking form.



The booking form will show the name field like below.



If the account is integrated with Zoho CRM to push Zoho Bookings Customers as Contacts to Zoho CRM, then the entire name value will be pushed to the Last Name field.



When the Field Type is selected as First Name and Last Name, the field shows up as two Single Line fields in the booking form.



The booking form will show the name field like below.



If the account is integrated with Zoho CRM to push Zoho Bookings Customers as Contacts to Zoho CRM Contacts, then the name value will be pushed to the appropriate First Name and Last Name fields.


To add a new field

  1. Click Add Field.



  2. Enter the field name.

  3. Mark it mandatory, if required.

  4. Select the field type, then click Save.


Confirmation button text

You can customize the text on the appointment confirmation button separately for paid and free appointments. The default button text for free appointments is "Schedule Appointment" and for paid appointments it is "Pay and Schedule Appointment".
Note: Appointments are identified as paid or free based on the value of the Paid field in the Service Information section of the respective services.



To edit the button text

Let's see how the text on the appointment confirmation button can be customized to increase engagement.
  1. Hover over the required field. Click the edit icon.



  2. Enter the required text and click the Save button.



  3. The customized button text will reflect in the booking page.


Custom Fields

Custom fields are additional fields that can be added to the booking form (for both Guest users and Registered Users) apart from the Name, Email and Contact Number fields. There are seven types of custom fields to choose from.



  1. Single Line: To enter plain text, i.e. letters from any language, numbers, and special characters. Character limit for this field is 50.

  2. Multi Line: To enter plain text, i.e. letters from any language, numbers, and special characters. Character limit for this field is 2000.

  3. Email: To enter a valid email address. It validates if the email address entered is in this format: example@domain.com

  4. Checkbox: To select one or more values from a predefined set of choices that are displayed as checkboxes. Character limit for each option is 50.

  5. Dropdown: To select a value from a predefined set of choices that are displayed in a dropdown menu. Character limit for each option is 50.

  6. Radio Button: To select a value from a predefined set of choices that are displayed as radio buttons. Character limit for each option is 50.

  7. Date: To enter date values

Options to hideedit, or delete these custom fields appear when the user hovers over them.


Note: The option to edit is available for all fields. However, options to hide and delete will be available only with custom fields.
These custom fields show up in the Booking Summary page as Additional Info, once the Appointment is booked.



The values submitted for these Custom Fields will also show up in the List View in the Additional Info section under Appointment Summary.


Enable Customer Portal for users and configure fields for Registered Users

To configure fields for users who book appointments by signing in or signing up to the customer portal:
  1. Click Registered Users.



  2. Check the box against "Booking as a registered user".


Only when the box Booking as a registered user is checked, the options to "Sign up" and "Sign in" will appear in the Booking Page.

The process of adding and configuring fields is the same as explained above in the Guest Users section.

The order of the fields can be altered by dragging and dropping them to a new position. This can be done for the required field using the icon highlighted below.


Note: The number of workspaces that can be added is governed by the subscription plan that users hold with Zoho Bookings.


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