What are business rules?

Business rules are automation tools that can help update bug fields, update Desk ticket fields, call webhooks, or call custom functions when a certain event takes place and certain criteria is matched. Business rules are triggered based on the order they are saved in.

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Related Articles
Business Rules for Bugs
Business Rules allows you to organize the bugs more efficiently by setting criteria that match your project requirement. Business Rules are applied to bugs based on the rule list order, when there are multiple business rules. You can add, edit and ...
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Service Level Agreement (SLA) defines the level of service that can be expected from the service provider to the customer. Zoho BugTracker supports SLA and it is user-defined. You can create escalation procedures in terms of which bugs are subject to ...