Do you provide us any buffer time to renew our account?

Do you provide us any buffer time to renew our account?

Our merchant gateway, will try transacting the plan amount for 15 consecutive days from the actual renewal date. If the payment fails on the 15th day, the account will be automatically downgraded to the Free plan.

For example: If your renewal date is 6/24/2022 [MM/DD/YYYY], the merchant gateway will try transacting your plan till 7/9/2022 [MM/DD/YYYY] and if you fail to deliver the payment your subscription will be downgraded to the free plan.

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                                                                                                        • Related Articles

                                                                                                        • Do we lose all data in our account if not renewed on time?

                                                                                                          No, you will not lose your data. If the renewal fails, all the projects except one will be deactivated. Once you renew your paid account, you will be able to access the data again.
                                                                                                        • Will the previous project data be retained after I renew my account?

                                                                                                          Yes, the data in Zoho Projects account is retained after renewal. However, if the renewal is for lesser number of users than before, the remaining users will not be able to access the portal.
                                                                                                        • Date & Time Settings

                                                                                                          Date Format Set date formats, business hours / days and holiday list for your company to precisely calculate the project deliverables. Click   in the top navigation panel. Navigate to Portal Configuration > Date & Time Settings > Date & Time Settings ...
                                                                                                        • Timesheet Settings

                                                                                                          Manage timesheet, time log period, time log restriction, and multiple timer restriction settings. Log Hours for Closed Bugs You can now enable time logs for closed bugs. Click    in the top navigation panel. Navigate to Portal Configuration > ...
                                                                                                        • Publish an extension in Zoho Marketplace

                                                                                                          Publish the extension Navigate to your cloud editor workspace. Click on the Extension Details icon. Click Publish. Private extensions can be published immediately. Public extensions will be validated by the Zoho Marketplace team. Continue to step 4. ...
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