Webhooks
Webhooks facilitate automated HTTP notifications to third party applications from Zoho BugTracker.
Using Webhooks, you can configure your own HTTP URLs and associate
them to specific business rules in order to automate the entire
notification process related to bugs. To know more about Webhooks,
please refer to WebHooks.org.
Configure Webhooks
- Navigate to
> Bug Tracker > Webhooks. - Click Add Webhook.
- In Webhooks page, specify all the necessary parameters.
- Click Save.
List of fields in Webhook configuration
| Field Name | Description | Data type | Constraint |
| Name | Specify the Webhook name. | Text | 100 characters |
| URL to notify | Specify the REST API URL of the third-party application. | URL | 1000 characters |
| Method | Select the type of API method - POST or GET. By default, the POST method is selected. | Radio button | - |
| Append bug parameters |
| Text | 3000 characters |
| Append custom parameters |
| Text | 3000 characters |
| Preview URL | Preview the complete webhook URL to notify the third-party application. | Read-only | Read-only |
Associate Webhooks to a Business Rule
- In Business Rules, navigate to Rule details -> Criteria -> Actions.
- In Actions, click Call Webhooks.
- Click
to create a new Webhook or click 
to call an existing Webhook for the business rule. - Click Save Rule.
Test Webhook Integration
- Add test data in Zoho BugTracker according to your business rule criteria.
- In your application check for the update / data received from Zoho BugTracker via a webhook notification.
- If there is an error or data mismatch, modify your webhook settings in Zoho BugTracker.
- Continue testing until you get the desired results from Zoho BugTracker to your Application.
Known Limitations
- Only 10 Bug related parameters and 5 Custom parameters are allowed per Webhook.
- One bug related parameter in user defined format(xml, json..) is allowed.
- Sample bug related parameter in user defined format: <bug-data><title>${Bug.BugTitle}</title><key>${Bug.BugKey}</key></Bug-data>
- Sample bug related parameter in user defined format: <bug-data><title>${Bug.BugTitle}</title><key>${Bug.BugKey}</key></Bug-data>
- Webhook is triggered only through a business rule i.e. when a business rule is executed, the associated webhook is called.
- Only one webhook is associated to a business Rule whereas multiple business rules are mapped to the same webhook.
- Only 1000 webhook calls are allowed per day.
- A failed webhook execution is not retried.
- Webhook is deactivated when the webhook call fails continuously for 10 attempts.
- No mail notification is sent if the webhooks call threshold is
reached for the day or if the webhook is disabled due to continuous
failure.
- Webhook failures are audited and the Webhook Failures page displays only the last 100 failures.
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