Webhooks
Webhooks facilitate automated HTTP notifications to third party applications from Zoho BugTracker. Using Webhooks, you can configure your own HTTP URLs and associate them to specific business rules in order to automate the entire notification process related to bugs. To know more about Webhooks, please refer to WebHooks.org.
Configure Webhooks
- Navigate to
> Bug Tracker > Webhooks. - Click Add Webhook.
-
In Webhooks page, specify all the necessary parameters.
-
Click Save.
List of fields in Webhook configuration
| Field Name |
Description |
Data type |
Constraint |
| Name |
Specify the Webhook name. |
Text |
100 characters |
| URL to notify |
Specify the REST API URL of the third-party application. |
URL |
1000 characters |
| Method |
Select the type of API method - POST or GET. By default, the POST method is selected. |
Radio button |
- |
| Append bug parameters |
|
Text |
3000 characters |
| Append custom parameters |
|
Text |
3000 characters |
| Preview URL |
Preview the complete webhook URL to notify the third-party application. |
Read-only |
Read-only |
Associate Webhooks to a Business Rule
- In Business Rules, navigate to Rule details -> Criteria -> Actions.
- In Actions, click Call Webhooks.
-
Click
to create a new Webhook or click 
to call an existing Webhook for the business rule.
- Click Save Rule.
Test Webhook Integration
- Add test data in Zoho BugTracker according to your business rule criteria.
- In your application check for the update / data received from Zoho BugTracker via a webhook notification.
- If there is an error or data mismatch, modify your webhook settings in Zoho BugTracker.
- Continue testing until you get the desired results from Zoho BugTracker to your Application.
Known Limitations
- Only 10 Bug related parameters and 5 Custom parameters are allowed per Webhook.
-
One bug related parameter in user defined format(xml, json..) is allowed.
- Sample bug related parameter in user defined format: <bug-data><title>${Bug.BugTitle}</title><key>${Bug.BugKey}</key></Bug-data>
- Sample bug related parameter in user defined format: <bug-data><title>${Bug.BugTitle}</title><key>${Bug.BugKey}</key></Bug-data>
- Webhook is triggered only through a business rule i.e. when a business rule is executed, the associated webhook is called.
- Only one webhook is associated to a business Rule whereas multiple business rules are mapped to the same webhook.
- Only 1000 webhook calls are allowed per day.
- A failed webhook execution is not retried.
- Webhook is deactivated when the webhook call fails continuously for 10 attempts.
- No mail notification is sent if the webhooks call threshold is reached for the day or if the webhook is disabled due to continuous failure.
- Webhook failures are audited and the Webhook Failures page displays only the last 100 failures.
Access your files securely from anywhere
Zoho CRM Training Programs
Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.
Zoho DataPrep Personalized Demo
If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.
- Zoho Workerly Home
- Forums
- Connect With Us:
- Zoho Recruit Home
- Forums
- Connect With Us:
Create. Review. Publish.
You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.
Zoho Sheet Resources
Zoho Forms Resources
Zoho Sign Resources
Sign, Paperless!
Zoho TeamInbox Resources
Design. Discuss. Deliver.
Related Articles
What are business rules?
Business rules are automation tools that can help update bug fields, update Desk ticket fields, call webhooks, or call custom functions when a certain event takes place and certain criteria is matched. Business rules are triggered based on the order ...Business Rules for Bugs
Business Rules allows you to organize the bugs more efficiently by setting criteria that match your project requirement. Business Rules are applied to bugs based on the rule list order, when there are multiple business rules. You can add, edit and ...Assign Bugs to a Team
Zoho BugTracker allows you to assign teams to the bugs in your project. The Associated Team field helps you to bring together bugs in your project with your teams so that you can resolve the bugs more effectively. Benefits Track work items against ...Custom Functions
A custom function is a piece of code that can be used for automating a process. You can write your own function in Deluge and call it from one or more business rules. It is similar to the built-in functions in Javascript like DATE, CONCAT, REPLACE, ...