You can create as many SLA rules as required.
Any update to a bug will be notified to all the concerned users.
An SLA is constructed to achieve the expected output or target within
a defined time period. So, any SLA will have time and a target for the
time, constructed with various criterion. An SLA assures that bugs
will be closed within a defined time period.
If a bug is not closed within it's defined target time, the SLA that matches the bug will trigger the escalation actions.
If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.
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