Import Issues from JIRA | Online Help | Zoho BugTracker

Import Issues From JIRA

If you are ready to migrate your data from JIRA Cloud into Zoho BugTracker, follow the steps given below to import your data. 
This feature is not available for Zoho CRM Plus and Zoho One users.

Supported Modules and Fields

The following are the supported modules and fields that you can import from JIRA into Zoho BugTracker.
  1. Project Groups
  2. Projects
  3. Bugs
  4. Users
  5. Bug Fields (Status, Severity, Classification and Module )
  6. Custom Fields  (Text, Multi-line, Date, Pick-list and User Pick-list) 
  8. Attachments  
  9. Milestones

Standard Field Mapping

Zoho Projects Fields
JIRA Fields
Project Groups
Project Categories
Issue Type
Date Picker & Date Time Picker
User Pick-list
User picker (Single user)
Select (Single choice)
Single Line Text 
URL, Text Field (Single line)
Multi-Line Text  
Text Fields (Multi-line)
  1. Custom Fields other than the field types mentioned in the table above will not be imported.
  2. Admin role users in JIRA will be imported as “Admin" in Zoho BugTracker too! And the rest of the user roles will be imported as “Employee".
  3. Work flows will not be imported, and you must manually configure the workflow in Zoho BugTracker.
  4. Zoho BugTracker does not support multiple values for Milestones / Versions.

Import your projects from JIRA

Specify the JIRA address in Zoho BugTracker

  1. Login to Zoho BugTracker with Administrator privileges.
  2. Click in the top navigation band.  
  3. Navigate to Data Administration > Imports.
  4. Click Start Import.
  5. Select your portal and enter the JIRA domain address in the Jira Migration page. 
  6. Click Continue.
If you have already configured an Application URL, you must delete it, and reconfigure to import again.
  1. Copy the portal address in Application URL to link the JIRA account.
  2. Click Take me to JIRA Configuration, and in the JIRA account paste the copied Zoho BugTracker portal address in Application.
  3. Click Create new link.
  4. In Configure Application URL pop-up ignore the message, and click Continue.

  5. Enter the Application Name and select the Create incoming link checkbox in Link Applications. 
    1. The Application Name is user-defined.
    2. It is mandatory to select the Create incoming link checkbox.

  6. Click Continue.
  7. Enter the Consumer Key, Consumer Name, and Public Key in Link Applications.
    1. You can copy the Consumer Key and Public Key from the JIRA Migration page in Zoho BugTracker.
    2. The Consumer Name is user-defined.

  8. Click Continue. A message indicating that the new link is successfully created is displayed.

Authenticate Zoho BugTracker to import data from JIRA

  1. Click I'm done with the configuration, in the JIRA Migration page in Zoho BugTracker.
  2. Click Import Now, and then click Allow on the JIRA Welcome page, to authenticate the import.
When the migration is complete, an email is sent to the user (administrator) who imported the bugs, with the import details.

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