Define roles for users in your organization and map them to their
designations. Users can be mapped to roles and profiles to set access
privileges. Zoho BugTracker gives you four default roles (Administrator,
Manager, Employee, and Contractor) which can be edited to suit specific
business needs. You can @ mention roles when adding a new status or when
adding comments on feeds or any project modules (except direct comments
on pages, documents, and forums).