Configuration | Online Help | Zoho BugTracker


Configure your portal by uploading an image. Send notifications from Zoho BugTracker from your own domain. Edit portal URL, portal owner and rename the bugs tab. Portal Owner can also delete the portal,

Portal Settings

  1. Click in the top navigation bar.
  2. Navigate to Portal Configuration > Configuration > Portal Settings tab.
  3. Hover over the portal logo click on it
  4. Click the  icon.
  5. Select an image from your local computer.
  6. Resize the image using the resize bar.
  7. Click Preview to view the logo.
  8. Click Upload Photo.
    • You can also remove the logo by clicking Delete.
  • Supported file formats are jpg/gif/png/jpeg.
  • File size should not exceed 500 KB.
  • Preferred size of an image is 70x30.

Update Portal Details

  1. Click in the top navigation bar.
  2. Navigate to Portal Configuration > Configuration > Portal Settings tab.
  3. Click to the right of your company name.
  4. Modify the Company Name, Web Address, postal address, and Time Zone.
  5. Click Update.

Sender Email

To send Zoho BugTracker email notifications from your own email address, you can simply configure the Sender Email and domain.

Available in user based Enterprise plan.
  1. Click   in the top navigation bar.
  2. Navigate to Portal Configuration > Configuration > Portal Settings tab.
  3. Enter your email address in the Sender Email section and click Verify. A Hostname and Value will be generated.
    • You are restricted from entering a public domain email address.
  4. Login to your DNS manager and add the generated value in the TXT record.
  5. Click Verify your domain in sender email settings in Portal Configuration.
  6. Once your domain is verified, a verification code will be sent to the email address entered.
    • If you didn’t receive the verification code to the email address, click Resend verification code.
  7. Enter the verification code and click Verify Email.

After your domain and email address is verified, the Zoho BugTracker notifications will be sent from the customized sender email address.

Your domain verification will fail if you don’t add the generated value in the TXT record of your DNS manager. You should not remove this from TXT record as long as you use Zoho BugTracker.

Edit Sender Email

  1. Click to the right of your Sender Email address.
  2. Confirm your action. If you click Change, the current sender email configuration will no longer work.
  3. Configure the new sender email address and verify your domain and email address.
  4. If you don't configure a new sender email address, the notifications will be sent from the default address

Portal URL Change

  1. Click   in the top navigation bar.
  2. Navigate to Portal Configuration > Configuration > Portal Settings tab.
  3. In the  Portal URL Change section, the current portal name is present in the editable area. If desired, modify the portal name and click Update.
    • The new name will reflect the next time you log in or refresh your portal
    • The Portal URL cannot hold special characters

Portal Owner Change

  1. Click   in the top navigation bar.
  2. Navigate to Portal Configuration > Configuration > Portal Settings tab.
  3. Select New Portal Owner from the drop-down.
    • Only Admins will be listed in the drop-down
    • This feature is enabled only for the paid plans

Rename Bugs

  1. Click    in the top navigation bar.
  2. Navigate to Portal Configuration > Configuration > Rename Bugs tab.
  3. Enter the name to be displayed in links or comments.
  4. Select the name and icon to be displayed in tabs.
  5. Click Update.

    Zoho CRM Training Programs

    Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

    Zoho CRM Training
      Redefine the way you work
      with Zoho Workplace

        Zoho DataPrep Personalized Demo

        If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

        Zoho CRM Training

          Create, share, and deliver

          beautiful slides from anywhere.

          Get Started Now

            Zoho Sign now offers specialized one-on-one training for both administrators and developers.

            BOOK A SESSION

                        Still can't find what you're looking for?

                        Write to us:



                              You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.

                                  Manage your brands on social media

                                    Zoho Desk Resources

                                    • Desk Community Learning Series

                                    • Digest

                                    • Functions

                                    • Meetups

                                    • Kbase

                                    • Resources

                                    • Glossary

                                    • Desk Marketplace

                                    • MVP Corner

                                    • Word of the Day

                                      Zoho Marketing Automation

                                        Zoho Sheet Resources


                                            Zoho Forms Resources

                                              Secure your business
                                              communication with Zoho Mail

                                              Mail on the move with
                                              Zoho Mail mobile application

                                                Stay on top of your schedule
                                                at all times

                                                Carry your calendar with you
                                                Anytime, anywhere

                                                      Zoho Sign Resources

                                                        Sign, Paperless!

                                                        Sign and send business documents on the go!

                                                        Get Started Now

                                                                Zoho TeamInbox Resources

                                                                        Zoho DataPrep Resources

                                                                          Zoho DataPrep Demo

                                                                          Get a personalized demo or POC

                                                                          REGISTER NOW

                                                                            Design. Discuss. Deliver.

                                                                            Create visually engaging stories with Zoho Show.

                                                                            Get Started Now

                                                                                                • Related Articles

                                                                                                • Configuration

                                                                                                  Client Permissions Configure your client permissions and privileges. You can set the default client permissions to view the bugs for the selected project. And you can collaborate with your clients and work on the bugs. In Client Permissions, select ...
                                                                                                • Portal Configuration

                                                                                                  In the Portal Configuration, we help you configure your company settings, customize fields, groups, and templates, and configure all the project modules with ease. Org Settings Configuration Update Portal Logo Portal Details Prefix & ID Sender Email ...
                                                                                                • Can I rename the bugs tab and change the bugs icon?

                                                                                                  Users can rename the bugs tab and change the bugs icon. Zoho BugTracker offers a set of default icons to choose from. Click in the top navigation band. Navigate to Portal Configuration > Configuration > Rename Module tab. Enter the name to be ...
                                                                                                • Delete Portal

                                                                                                  Delete your Zoho BugTracker portal anytime you wish to discontinue our services. Portal can be deleted by the Portal Owner. Ensure that you have taken a backup of your portal data before deleting it. Delete function is enabled if the portal meets the ...
                                                                                                • Date & Time Settings

                                                                                                  Date Format Set date formats, business hours / days and holiday list for your company to precisely calculate the project deliverables. Click   in the top navigation panel. Navigate to Portal Configuration > Date & Time Settings > Date & Time Settings ...
                                                                                                Wherever you are is as good as
                                                                                                your workplace



                                                                                                  Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.


                                                                                                  Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.


                                                                                                  Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.

                                                                                                  CRM Tips

                                                                                                  Make the most of Zoho CRM with these useful tips.

                                                                                                    Zoho Show Resources