Multi-thread emails (Reply/Forward) - Online Help | Zoho Campaigns

Multi-thread emails (Reply/Forward)

In short: don’t fake a reply or forward. Putting "Re:" or "Fwd:" on a campaign that was never part of a real conversation is a deceptive tactic that mailbox providers detect from the message headers, and it can violate anti-spam law. It erodes trust, invites spam complaints, and drags down your domain reputation. If you want recipients to recall an earlier message, reference it honestly instead.

Threading keeps a conversation consistent across many emails. You’ve seen it in subject lines like "Re: Fitness equipment order" or "Fwd: Fitness equipment order," sometimes stacked as "Fwd: Re: Fwd: Fitness equipment order."

The problem is that a genuine thread isn’t defined by the words in the subject line — it’s defined by hidden header data. Mailbox providers check that data, and conversation algorithms at Gmail, Outlook, and others specifically look for "Re:"/"Fwd:" subjects that have no matching thread history. When they find a mismatch, they treat it as a deceptive signal. If recipients notice there was never a prior conversation, many feel manipulated and mark the message as spam.

Multi-thread emails – An infographic.

How threads are actually tracked

Email threading is defined by the message headers in the RFC 5322 standard, which are generated automatically when a message is sent:
  1. Message-ID — a unique code identifying a single message and its sender.
  2. In-Reply-To and References — values carried through a thread that link each reply back to the messages before it.
A receiving system recognizes a real chain by the presence (or absence) of In-Reply-To and References. You can type "Re:" or "Fwd:" into a subject line, and you can paste in quote breakpoints, divider lines, and salutations — but these headers cannot be forged. So a message with a "Re:" subject and no In-Reply-To/References doesn’t look like a genuine reply; it looks like a spoofed one.

The first message in a conversation has a Message-ID but no In-Reply-To or References:
Message-ID: <CAPvxx…_x2b4tg@mail.zylker.com>

Those two values appear only in genuine replies or forwards:
In-Reply-To: <CAPvxx…Qp2A@mail.zylker.com>
References:  <CAPvxx…3EmCw@mail.zylker.com>

So a "Re:"/"Fwd:" subject with no matching thread headers is a weak, negative signal — not an automatic quarantine, but one that pushes you toward the spam folder, generates complaints, and, if a provider sees enough faked threads from one source, degrades that domain’s reputation. In severe cases the domain can be blocklisted. It can also run afoul of the law: the US CAN-SPAM Act prohibits deceptive subject lines, and CASL and GDPR expect subject lines to match the actual message.

What to do instead

  1. Don’t fake reply/forward threading — it’s the same pattern phishing uses, so filters are trained to catch it.
  2. Use a fresh, honest subject line for follow-ups. In tests, genuine subject lines reach the inbox at the same rate as first sends, while fake "Re:" threading lands in spam far more often.
  3. If you want recipients to recall an earlier campaign, reference it openly — in a quoted box or a short lead-in, as shown below.

Example 1 — reminding contacts of a previous campaign

When you send a campaign and want recipients to remember your earlier conversation:
Hello Charles,
This email is a continuation of our "BePro – Be a Hero" campaign from last month. We hope you’re eager to visit extraordinary places across the globe — here are the complete details for your trip.

Example 2 — following up after meeting in person

When you email someone you met at a trade show or conference and want to jog their memory:
Hi,
I’m reaching out following the conversation we had at the Hello Trade Show in Geneva. I hope you’re interested in our products, and I’d love for you to subscribe to our newsletters.
Both approaches jog memory honestly — without pretending an email thread exists that never did.

Conclusion

An honest strategy earns a better response than a fake one, and it protects the sender reputation your whole program depends on. Now that you know the consequences of faking multi-thread emails, build your campaigns genuinely.