Do's and don'ts for email campaigns - Online Help | Zoho Campaigns

Do's and don'ts for email campaigns

Email marketing is  second only to search marketing as the most effective online marketing tactic. Email marketing success depends on positive engagement like opens and clicks. We have given few simple yet effective do's and dont's to ensure delivery, improve delivery rates, and show how they will benefit you in the long run. We would like to recommend the users to go through these tips before you send out an email campaign.


  1. Create an identity for your business by using your own domain. It helps subscriber to gain trust on you.
  1. Establish a good rapport with your recipients  and try to get into their contact  list.
  1. Sender name is also an important identification factor. Ensure that the alias is either the sender's name or your organization's name to look more genuine and easy for subscriber in  the event of further communication.
  1. Have a webpage related to your business/domain with all important information so that the user can look out there to get necessary details.
  1. Make sure your domain is authenticated with SPF or DKIM or both. Complying with DMARC policy can be an added advantage.
  1. Ensure that the email campaign is mobile responsive too as many users may try to open it in their mobile phones.
  1. Mention your firm's name and insert logo for adding more originality and trust in your emails.
  1. Have double opt-ins to add a subscriber into your list. It is a great way to maintain a clean list.
  1. Keep your mailing lists updated to ensure it consists only of genuinely interested subscribers.
  1. Frame an email subject line which is enticing, crisp and to the point (preferably 4-6 words). Check out on few tips to get a safer email subject line.
  1. Personalize your email campaign to suit your subscribers. This does impact on  opens and clicks . More tips on email customization.
  1. Ensure to add one or more clear call to action buttons  in the email content to increase the click rates.
  1. Include images in your email but make sure you add textual content as well.(incase the display of your image fails.). A proper image-text ratio gives higher reach to your campaign.
  1. Check if you have included valid URLs in your campaign. It is wiser to avoid shortened URLs.
  1. Highlight the unsubscribe link to the user as per the CAN-SPAM act.
  1. Keep an eye on email campaign  to check out open rates, click rates, bounces, opens based on locations and so forth.
  1.  A/B test different versions of your email campaign before you send out to all the recipients.
  1. Reengage with your subscribers but with reasonable time intervals to evade a spam label.
  1. Make it a habit to see the outcome of your email by sending test mails within your organization.


  1. Email campaigns from a public/non business (gmail, hotmail,etc)domain is generally considered to be spam so get it done from your own domain.
  1. Subscribers are to be earned not purchased. Illegitimate or uninterested contact is never good in the long run.
  1. Stale or Invalid contacts which may include inactive subscribers and obsolete email address are harmful for the reputation and effectiveness of our campaign.
  1. Sending irrelevant newsletters or changing sender address frequently may confuse and irritate the subscribers.
  1. Creation of fake chain of emails by adding 'Re' or 'Fwd' tags and accordingly altering content of the email may seem attractive approach initially but it is not a great idea in the long run as such methods tarnish the image of your organization. 
  1. Rule out  CAPITALs, links and irrelevant punctuations from your subject or else you will be caught by spam filters. 
  1. Spammy contents like money, dating sites, porn, anything irrelevant to your business will take you straight to spam list and trash your reputation.
  1. False and misleading claims in the email campaigns do more damage than benefit, so be cautious.
  1. Expecting or asking the users to give away their sensitive information like bank details, mobile number, password credentials etc in your content or in immediate landing page as these can lower the trust your subscriber holds upon your organization.
  1. Increased size of image means proportionate delay in its rendering and ultimately failing to create an impact on subscriber. 
  1. Avoid flooding the subscribers inbox with too many emails.

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