FAQs
How do I delete a default tracking domain?
You can’t delete a default tracking domain directly. Instead, you have to mark another domain as default first and delete the domain that you wanted to remove. If you haven’t added any other domain, you need to add it first and authenticate it. After ...
Why is a tracking domain useful and necessary?
Setting up a tracking domain has numerous benefits, including improved mail delivery, avoiding spams and bounces, and guarding you against reputational issues. One of the biggest advantages of having your own tracking domain is the trackable links ...
What is a tracking domain?
A tracking domain is used to track the mails sent to your recipients. Setting up a tracking domain helps you track the clicks and opens for the delivered mails.
What is the sender domain and bounce domain?
As the name suggests, sender domain is the domain name used in the email address in the From field of any mail you receive. It helps the recipients identify where the mail came from. For example, in the email address “julius@zylker.com”, the sender ...
Why is SMTP beneficial?
SMTP stands for Simple Mail Transfer Protocol. It's a protocol used in sending and receiving emails across the internet. It serves as the backbone of email communication, ensuring your messages reach their intended recipients efficiently and ...
What does “abused” in the spam rate stats section in the dashboard mean?
Inside this section, you may see a count such as 150 abused. This indicates the total number of spam complaints you've received from your recipients over a particular period of time.
Why are the sent, delivered, and bounced totals not the same in the dashboard?
As you may know, sent and delivered aren’t the same. A sent email can get bounced, leading to the inequality in sent and delivered counts. So, as a general rule of thumb, Sent = Delivered + Bounced. In most cases, if the mail doesn’t get delivered, ...
How is the percentage increase/decrease calculated for different sections in the dashboard?
The percentage indicates that out of the number mails that were sent, a particular percentage was delivered. The increase or decrease beside this percentage indicates if the total delivered mails have either increased or decreased than the previous ...
What is the prepaid plan?
Because Zoho Email API exclusively involves the use of APIs, the API calls that are consumed for each API usage will be considered as credits. You’ll purchase credits beforehand or start using them first and pay as you use them. As the name of the ...
What is unique about unique opens and unique clicks in the dashboard?
The word unique refers to a single open or a single click. If a recipient opens a mail for the first time, that’s registered as a unique open. If they open that mail again, it’s not added to the unique open count in the dashboard.Similarly, if a ...
What is the difference between hard and soft bounces?
A soft bounce is just a temporary delivery failure. It doesn’t necessarily mean the email address is invalid or no longer active, so you can try to send emails to these addresses again. These are a few common reasons for a soft bounce: The ...
What is the difference between sent and delivered emails in dashboard?
Sent refers to the total mails that have been sent over a particular period of time. Delivered refers to the total mails that were delivered successfully to your recipients along with other details. There can be a difference in count between sent and ...

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