What is the difference between sent and delivered emails in dashboard?

Sent refers to the total mails that have been sent over a particular period of time. Delivered refers to the total mails that were delivered successfully to your recipients along with other details. There can be a difference in count between sent and delivered mails because some of the mails you sent may not have been delivered successfully. Sometimes they won’t be delivered due to bounces

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Related Articles
Navigating the Dashboard
The first screen you see when you login is the Dashboard. Dashboard can be divided into different sections. Navigation Toolbar Plan Details Notifications Profile More Actions Sent, Delivered, Opens & Clicks section Bounce Stats Spam Stats API Failed ...
Why are the sent, delivered, and bounced totals not the same in the dashboard?
As you may know, sent and delivered aren’t the same. A sent email can get bounced, leading to the inequality in sent and delivered counts. So, as a general rule of thumb, Sent = Delivered + Bounced. In most cases, if the mail doesn’t get delivered, ...
How is the percentage increase/decrease calculated for different sections in the dashboard?
The percentage indicates that out of the number mails that were sent, a particular percentage was delivered. The increase or decrease beside this percentage indicates if the total delivered mails have either increased or decreased than the previous ...
Can I send follow-up emails to users who have opened my emails?
Yes. To send follow-ups to those who've opened your emails: From the navigation toolbar, choose Reports and select Sent Campaigns. Select the campaign to send follow-ups for. Click the Send Follow-up button. Under Chain Campaign, select 'For Opens' ...
Why aren’t my emails getting delivered?
Multiple factors can cause emails not to be delivered. To troubleshoot, you can contact us at support@zohocampaigns.com with the campaign URL and the sample recipient's email address so the team can check and provide a solution.