What does a direct abuse complaint mean?

A direct abuse complaint occurs when a recipient manually reports your email as spam, typically by clicking the Report Spam or Mark as Junk button in their email client.

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Related Articles
What does an abuse complaint mean?
In marketing emails, abuse complaints occur when recipients mark your email as spam or report it to their email provider. High abuse complaints harm your sender reputation, reduce deliverability, and may result in account warnings or suspension. ...
What are some different complaint types?
1. Spam markings—Recipients mark your email as spam. This occurs when: You send emails to people who have not subscribed to receive your marketing emails. The unsubscribe process is too complicated. Your sending practices irk your contacts. 2. Direct ...
Why am I receiving abuse complaint warning emails?
If your recipients raise abuse complaints, our automated system will send you a warning email to ensure you’re following proper contact management and email sending practices.
Where can I ﬁnd my abuse complaints?
You can ﬁnd spam markings in your campaign report under "Marked spam." However, we don't have a provision to display direct abuse complaints in your campaign report.
Can recipients find Zoho's abuse email address in the email campaigns I send?
Yes. All emails sent from Zoho Campaigns will include our abuse email address in the header, allowing recipients to report unsolicited emails directly to us.