How to fix errors encountered while sending an email campaign?
You might encounter a few errors while trying to send an email campaign. Let's take a look at how each of them can be addressed:
1. Error – "Insufficient email credit: You only have 0 email credits left in your account. Please purchase more email credits to continue sending this campaign to all desired recipients."
Check the remaining credits on your account by navigating to Settings > Subscription and purchasing the credits you need to send the campaign.
2. Error – "You cannot send or schedule this email campaign as there are no contacts in the list/segment you've selected."
It means that the total recipients count is zero. Please check whether the contacts are associated with the marketing subscription type and that they're been associated with the topic for which the campaign has been created.
3. Error – "You cannot send or schedule this campaign as the total contacts exceed your plan limit."
The total active contacts in your account are higher than the subscription limit. You should upgrade the plan or reduce the contact limit within the subscription.
4. Error – "Sender/Domain or IP blacklisted. Click here to re-validate."
Please open the MX toolbox and check whether the domain or IP is blacklisted.
5. Error – "Your campaign has reached the maximum bounce percentage, and it is cancelled. There are still (number) contacts to whom you're yet to send. For further queries send an email to support@zohocampaigns.com."
The maximum bounce percentage per campaign is 5%. If the limit is reached, the campaign will be cancelled automatically. Reach out to support@zohocampaigns.com with the campaign page URL to check this further.
6. Error – "Only one image is present. Campaign content has only an image."
It's a warning sign; the recommended practice for email content is a 60:40 text-to-image ratio for better inbox placement.
7. Error – "Invalid URL. We've found an invalid URL in the email content."
Hover the mouse on the error to locate the exact URL causing the issue and cross check whether it’s redirecting to a proper website and that it's not broken.
8. Error – "Blank URL. We've found a blank URL(href="#") in the email content. Default urls(#)."
Hover the mouse on the error to locate the exact URL causing the issue and cross check whether it’s redirecting to a proper website and that it's not broken.
9. Error – "Default image found. Your email content contains a default image. It is ideal to use
an image relevant to your campaign."
This error may occur if the image on the pre-defined templates is found for
a different brand without any URL.
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