How do I update opt-out contacts in the new Zoho CRM sync setup?
You can update the opt-out contacts in Zoho CRM from Zoho campaigns. We require users to enable “Update Opt-out Contacts” option in Zoho Campaigns. It will automatically update the synced records in Zoho CRM. This option is enabled by default. You can edit these settings whenever you want.
- From the Navigation toolbar, choose Contacts and select Sync Services.
- Under Zoho CRM, select Active Syncs.
- Click Setup to edit the sync configuration.
- In this section, you can do the following:
Update Opt-out Contacts – Enable this option to update the opt-out in Zoho CRM for those contacts which were unsubscribed from Zoho Campaigns. This option is enabled by default. You can edit these settings whenever you want.
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