How do I update bounced contacts in the new Zoho CRM sync setup?

How do I update bounced contacts in the new Zoho CRM sync setup?

You can update the bounced contacts in Zoho CRM from Zoho campaigns. We require users to enable “Update Opt-out Contacts” option in Zoho Campaigns. It will automatically update the Bounce Status in Zoho CRM for the synced records. This option is enabled by default. You can edit these settings whenever you want.

  1. From the Navigation toolbar, choose Contacts and select Sync Services.
  2. Under Zoho CRM, select Active Syncs.
    active syncs
  3.  Click Setup to edit the sync configuration.
    crm sync setup
    crm setup page
  4. In this section, you can do the following:
    Update Opt-out Contacts  – Enable this option to update the opt-out in Zoho CRM for those contacts which were unsubscribed from Zoho Campaigns. This option is enabled by default. You can edit these settings whenever you want.crm setup page

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