Why can't I find the Delete option under the More Actions button when deleting contacts?
In Zoho Campaigns, it is possible to delete a single contact and also mass delete contacts. But there can be instances where you won't be able to find the Delete option under the More Actions button.
Note: Once contacts are deleted, they can't be retrieved as deletion is an irreversible process.Currently, you can delete contacts only from the Marketing Contacts view inside the All Contacts module. If you're in the All Contacts, Non-marketing Contacts, or Unsubscribed Contacts views, you can't delete the contacts. The below GIF shows that only the contacts under the Marketing Contacts view can be deleted, as the Delete option doesn't appear under the other views.
This is applicable for when you're deleting a single contact, too. If that contact's subscription type is Marketing, you can delete it; if not, you can't delete that contact.
There is a scenario where you can't find the Delete option even if you're in the Marketing Contacts view.
It can be because of the role you're assigned. If you're assigned the Editor or the Viewer role, you can't delete data from your Zoho Campaigns organization. These roles, being system default roles, can't be modified. Hence, if you wish to have the delete permission, you need to request your admin to either provide you with the Manager role or create a custom role and provide the Delete permission for that role.
Once you're assigned the necessary default role or a custom role, you should be able to delete the contacts from the Marketing Contacts view.
Access your files securely from anywhere
Zoho CRM Training Programs
Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.
Zoho DataPrep Personalized Demo
If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.
- Zoho Workerly Home
- Forums
- Connect With Us:
- Zoho Recruit Home
- Forums
- Connect With Us:
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho Marketing Plus?
Everything you need to run your marketing
New to Zoho Marketing Plus?
Everything you need to run your marketing
You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.
New to Zoho Survey?
Zoho Sheet Resources
Zoho Forms Resources
New to Zoho Sign?
Zoho Sign Resources
Sign, Paperless!
New to Zoho TeamInbox?
Zoho TeamInbox Resources
New to Zoho ZeptoMail?
Zoho DataPrep Resources
Design. Discuss. Deliver.
New to Zoho Workerly?
New to Zoho Recruit?
New to Zoho CRM?
New to Zoho Projects?
New to Zoho Sprints?
New to Zoho Assist?
New to Bigin?
Related Articles
Subscription Type
In email marketing, it is essential to analyze and record your contacts' preferences to identify their current position in the marketing pipeline. With this information, it will be easy for you to decide the right time to send emails to your ...What is the purpose of 'Overwrite the subscription type for the existing contacts' option?
When creating contacts in Zoho Campaigns, you would've come across the 'Overwrite the subscription type for the existing contacts' checkbox. As the name suggests, it is used for overwriting the subscription type of existing contacts. But you may have ...Manage contacts
We have recently updated Topics in Zoho Campaigns. Please click here for the updated help document. You can import contacts from various sources such as excel sheets, CSV files and Google spreadsheets and manage them by maintaining the contacts under ...How to change subscription type of contacts from non-marketing to marketing?
It is possible to bulk update the subscription type of non-marketing contacts to marketing in Zoho Campaigns. To do that: Click Contacts from the Navigation Toolbar to the left, and select All Contacts. At top left, click the All Contacts filter and ...Roles and Privileges - New version
When there are multiple users in your organization, it's essential to be mindful when it comes to data access. We try to make it as easy as possible for you to walk the line between easily sharing data between team members, yet maintaining strong ...
New to Zoho LandingPage?
Zoho LandingPage Resources