Why can't I select the link click/specific link click action for a selected email campaign?

Why can't I select the link click/specific link click action for a selected email campaign?

If you've added any links in the email content of the selected campaign, then you will be able to select the link click / specific link click email actions. When there are no links added to the email content, the link click/specific link click actions are disabled, not allowing you to select it for this configuration.


      Create. Review. Publish.

      Write, edit, collaborate on, and publish documents to different content management platforms.

      Get Started Now


        Access your files securely from anywhere

          Zoho CRM Training Programs

          Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

          Zoho CRM Training
            Redefine the way you work
            with Zoho Workplace

              Zoho DataPrep Personalized Demo

              If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

              Zoho CRM Training

                Create, share, and deliver

                beautiful slides from anywhere.

                Get Started Now


                  Zoho Sign now offers specialized one-on-one training for both administrators and developers.

                  BOOK A SESSION







                              Quick LinksWorkflow AutomationData Collection
                              Web FormsEnterpriseOnline Data Collection Tool
                              Embeddable FormsBankingBegin Data Collection
                              Interactive FormsWorkplaceData Collection App
                              CRM FormsCustomer ServiceAccessible Forms
                              Digital FormsMarketingForms for Small Business
                              HTML FormsEducationForms for Enterprise
                              Contact FormsE-commerceForms for any business
                              Lead Generation FormsHealthcareForms for Startups
                              Wordpress FormsCustomer onboardingForms for Small Business
                              No Code FormsConstructionRSVP tool for holidays
                              Free FormsTravelFeatures for Order Forms
                              Prefill FormsNon-Profit

                              Intake FormsLegal
                              Mobile App
                              Form DesignerHR
                              Mobile Forms
                              Card FormsFoodOffline Forms
                              Assign FormsPhotographyMobile Forms Features
                              Translate FormsReal EstateKiosk in Mobile Forms
                              Electronic Forms
                              Drag & drop form builder

                              Notification Emails for FormsAlternativesSecurity & Compliance
                              Holiday FormsGoogle Forms alternative GDPR
                              Form to PDFJotform alternativeHIPAA Forms
                              Email FormsFormstack alternativeEncrypted Forms

                              Wufoo alternativeSecure Forms

                              TypeformWCAG

                                All-in-one knowledge management and training platform for your employees and customers.


                                            Create. Review. Publish.

                                            Write, edit, collaborate on, and publish documents to different content management platforms.

                                            Get Started Now




                                                              You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.




                                                                  Manage your brands on social media


                                                                    • Desk Community Learning Series


                                                                    • Digest


                                                                    • Functions


                                                                    • Meetups


                                                                    • Kbase


                                                                    • Resources


                                                                    • Glossary


                                                                    • Desk Marketplace


                                                                    • MVP Corner


                                                                    • Word of the Day


                                                                    • Ask the Experts


                                                                      Zoho Sheet Resources

                                                                       

                                                                          Zoho Forms Resources


                                                                            Secure your business
                                                                            communication with Zoho Mail


                                                                            Mail on the move with
                                                                            Zoho Mail mobile application

                                                                              Stay on top of your schedule
                                                                              at all times


                                                                              Carry your calendar with you
                                                                              Anytime, anywhere




                                                                                    Zoho Sign Resources

                                                                                      Sign, Paperless!

                                                                                      Sign and send business documents on the go!

                                                                                      Get Started Now




                                                                                              Zoho TeamInbox Resources





                                                                                                        Zoho DataPrep Demo

                                                                                                        Get a personalized demo or POC

                                                                                                        REGISTER NOW


                                                                                                          Design. Discuss. Deliver.

                                                                                                          Create visually engaging stories with Zoho Show.

                                                                                                          Get Started Now








                                                                                                                              • Related Articles

                                                                                                                              • Can link click activity be tracked for plain text campaigns?

                                                                                                                                For plain text campaigns, link click activity can only be tracked if track plain text URL is enabled. Therefore, when you create a plain text campaign and if you want to tract the link click activity for that email, make sure to enable the track ...
                                                                                                                              • How does email activity work?

                                                                                                                                The email activity component allows contacts to enter workflows based on their previous email actions in an email campaign. You can choose an email campaign through which contacts can enter this process. With this process , you can create new paths ...
                                                                                                                              • What is email activity process?

                                                                                                                                This process lets contacts enter into the workflow based on their past email activity. Let's say you want to list out contacts based on their various email activities like opened, not opened and opened but not clicked on any link. You can use this ...
                                                                                                                              • Why my email campaign is put on hold?

                                                                                                                                Every email goes through a review process where our moderator reviews it and ensures that your email meets our industry standards. Often, the emails are approved without any further questions from our end. However, if we need more information from ...
                                                                                                                              • Why can't I select the reply action for a selected email campaign?

                                                                                                                                Reply tracking option needs to be enable for the selected email campaign to track replies for the 'Replied' email action. If you've not enabled the reply tracking option while creating your email, the reply action is disabled not allowing you to ...
                                                                                                                                Wherever you are is as good as
                                                                                                                                your workplace

                                                                                                                                  Resources

                                                                                                                                  Videos

                                                                                                                                  Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.



                                                                                                                                  eBooks

                                                                                                                                  Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.



                                                                                                                                  Webinars

                                                                                                                                  Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.



                                                                                                                                  CRM Tips

                                                                                                                                  Make the most of Zoho CRM with these useful tips.



                                                                                                                                    Zoho Show Resources