How does wait time work in Zoho Campaigns workflows?
The wait time component allow contacts to wait for a specific time based on the last processed action before they move into further processes of the workflow. For example, you have a five day promotion for a new business. Your plan is to send two promotional emails to a specific list of contacts with a 3 day gap between them. Let's see how you can use the wait time component for this scenario.
- From the navigation toolbar, select Automation and click Workflows.
- Click Create Workflow on the top-right and click Custom workflow.
- Use the List entry trigger for your promotion and configure it for the list of contacts you need to promote your campaign.
- Drag and drop the two send email components onto the canvas and configure them.
- Drag and drop the Wait Time action between the two email campaign components as shown in the screenshot below.
- By default, contacts will be made to wait for an hour on all days of the week. To customize the wait time, click on more (...) and click the edit icon.
- Enter the number of hours or days the contacts must wait. As shown in the screenshot above, set a 3-day wait time so that the second email will be sent 3 days after the first one.
- Choose to resume the workflow immediately or between a specific time of the day after the wait. Therefore, if you've set the wait time as 3 days, you can either resume the workflow immediately after the wait, or between a specific time after 3 days has passed.
- Select specific days or all days of the week to make your contacts wait before entering the workflow during the 5 day promotion.
Access your files securely from anywhere
Zoho CRM Training Programs
Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.
Zoho DataPrep Personalized Demo
If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.
- Zoho Workerly Home
- Forums
- Connect With Us:
- Zoho Recruit Home
- Forums
- Connect With Us:
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho Marketing Plus?
Everything you need to run your marketing
New to Zoho Marketing Plus?
Everything you need to run your marketing
You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.
New to Zoho Survey?
Zoho Sheet Resources
Zoho Forms Resources
New to Zoho Sign?
Zoho Sign Resources
Sign, Paperless!
New to Zoho TeamInbox?
Zoho TeamInbox Resources
New to Zoho ZeptoMail?
Zoho DataPrep Resources
Design. Discuss. Deliver.
New to Zoho Workerly?
New to Zoho Recruit?
New to Zoho CRM?
New to Zoho Projects?
New to Zoho Sprints?
New to Zoho Assist?
New to Bigin?
Related Articles
Does editing an active workflow affect the wait time process?
The wait time process that has not yet expired in your workflow is unlikely to be affected by this. Contacts will not enter the path that precedes the wait time component of the workflow if the wait time process has expired or completed.Manage Conditional Workflows
Zoho Campaigns offers three types of conditional workflows: Instant, Time-based and Activity-based workflows. Read our articles to learn how to create an instant workflow, time-based workflow and activity-based workflow. In this article, we will ...Time-based Workflows
Use the time-based workflow to perform actions on your contacts at a specific time. You have the option of triggering this workflow either once or at regular intervals. In conditional workflows, you can send emails only once to your contacts in the ...Migrating to Zoho Campaigns
Moving to a new email marketing platform is an exciting transition that promises better growth and conversions. However, the process of migration may be a daunting task for marketers as they will have to acclimatize to the UI, features, and ...How does cyclic trigger work?
This is a time-based trigger used to initiate a workflow when contacts joining your mailing list satisfy the specified conditions either daily, weekly, monthly or yearly. This trigger will only be scheduled after you activate the workflow and reset ...
New to Zoho LandingPage?
Zoho LandingPage Resources