What happens when a component is deleted from an active workflow?

What happens when a component is deleted from an active workflow?

If a component is deleted from the workflow, some of the old components may become stuck in their last active position in the workflow and fail to proceed to the next components in the workflow.
User Scenario
You have an active workflow for a list of contacts who've attended your 'How to be a good content marketer' webinar. You've set up the workflow where the list of contacts entering the workflow through the selected list will have their job title updated to 'Content Marketer' and will be assigned with a new tag. 

Realising that all those who've attended the webinar are not content marketers, you decide to delete that component. So you edit the workflow and delete the 'update field' component and reactivate the workflow. Here, the contacts who've already entered the 'update field' component will be stuck and will not move forward in the workflow and only the new contacts will be assigned with the new tag.

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