Can you send a thank-you email after a purchase?

Can you send a thank-you email after a purchase?

Yes. Set a trigger as Purchase Follow-up, then use Send Email to deliver apersonalized thank-you note or a next-steps email.

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                                                                                                                            • Related Articles

                                                                                                                            • Can you automate feedback requests after purchase?

                                                                                                                              Yes. Use the purchase follow-up trigger and send a survey email.
                                                                                                                            • Purchase Follow-ups

                                                                                                                              Post-purchase period is an important point in a customer's journey. Sending purchase follow-up emails helps you generate stronger customer loyalty, more repeat purchases, and above all it helps your customers to stay connected to your brand. ...
                                                                                                                            • Send Email Campaigns

                                                                                                                              Create email campaigns, get them reviewed and send them to your recipients in your mailing lists. Zoho Campaigns gives you two choices to send your reviewed email campaign. They are: Send Immediately Send Later To learn how to create an email ...
                                                                                                                            • What is the “Send Email” action?

                                                                                                                              It sends an email campaign to the contacts in the workflow.
                                                                                                                            • Can I send the same email recurrently to the same list of contacts using conditional workflows?

                                                                                                                              No you can't. In conditional workflows, you can send emails only once to your contacts in the selected mailing list, so the same contact will not receive the same email twice. However you can use the cyclic autoresponder as a workaround to send the ...
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