How do I cancel my subscription?

How do I cancel my subscription?

  1. Log into Zoho Campaigns.
  2. From the Navigation toolbar, click Settings.
  3. Select Subscription under General. You will see your current plan. 
    settings subscription
  4. Click the Cancel my subscription link at the bottom of the page. cancel subscription link
  5. Click the Change plan option.
       change plan
  6. Click on cancel subscription link at the bottom of the page. 
    cancel subscription
  7. Your plan will automatically be changed to a pay-as-you-go plan with zero email credits. 
    downgrade confirmation


    Access your files securely from anywhere

      Zoho CRM Training Programs

      Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

      Zoho CRM Training
        Redefine the way you work
        with Zoho Workplace

          Zoho DataPrep Personalized Demo

          If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

          Zoho CRM Training

            Create, share, and deliver

            beautiful slides from anywhere.

            Get Started Now


              Zoho Sign now offers specialized one-on-one training for both administrators and developers.

              BOOK A SESSION









                                            You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.




                                                Manage your brands on social media

                                                  Zoho Desk Resources

                                                  • Desk Community Learning Series


                                                  • Digest


                                                  • Functions


                                                  • Meetups


                                                  • Kbase


                                                  • Resources


                                                  • Glossary


                                                  • Desk Marketplace


                                                  • MVP Corner


                                                  • Word of the Day


                                                    Zoho Marketing Automation

                                                      Zoho Sheet Resources

                                                       

                                                          Zoho Forms Resources


                                                            Secure your business
                                                            communication with Zoho Mail


                                                            Mail on the move with
                                                            Zoho Mail mobile application

                                                              Stay on top of your schedule
                                                              at all times


                                                              Carry your calendar with you
                                                              Anytime, anywhere




                                                                    Zoho Sign Resources

                                                                      Sign, Paperless!

                                                                      Sign and send business documents on the go!

                                                                      Get Started Now




                                                                              Zoho TeamInbox Resources



                                                                                      Zoho DataPrep Resources



                                                                                        Zoho DataPrep Demo

                                                                                        Get a personalized demo or POC

                                                                                        REGISTER NOW


                                                                                          Design. Discuss. Deliver.

                                                                                          Create visually engaging stories with Zoho Show.

                                                                                          Get Started Now









                                                                                                              • Related Articles

                                                                                                              • How do I cancel my subscription?

                                                                                                                To cancel your subscription, go to the Play Store or App Store where you initially made the payment for your license and cancel the subscription. You cannot cancel your subscription directly in the mobile app.  Note: You must cancel the subscription ...
                                                                                                              • How does the latest pricing update (October 18, 2022) affect the pay-as-you-go plan?

                                                                                                                A few features will be restricted in the pay-as-you-go plan accounts once you add or reduce number of contacts in your existing plan. This is according to the latest update. Please refer the comparison document to understand these changes.
                                                                                                              • How do I cancel my Zoho Campaigns account?

                                                                                                                If you wish to cancel your Zoho Campaigns subscription: From the navigation toolbar, choose Settings and select Subscription. Click the Change plan button. Click the link that says Click here. Read the popup that appears. Click Yes. Once canceled, ...
                                                                                                              • How do I switch from an email-based plan to 'pay-as-you-go?

                                                                                                                Switch to pay-as-you-go plan to choose your email credits as per your requirement. Pay-as-you-go allows unlimited contacts. Log into Zoho Campaigns. From the Navigation toolbar, click Settings. Select Subscription under General. You will see your ...
                                                                                                              • How do I switch from a subscriber-based plan to 'pay-as-you-go'?

                                                                                                                Switch to pay-as-you-go plan to choose your email credits as per your requirement. Pay-as-you-go allows unlimited contacts. Log into Zoho Campaigns. From the Navigation toolbar, click Settings. Select Subscription under General. You will see your ...
                                                                                                                Wherever you are is as good as
                                                                                                                your workplace

                                                                                                                  Resources

                                                                                                                  Videos

                                                                                                                  Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.



                                                                                                                  eBooks

                                                                                                                  Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.



                                                                                                                  Webinars

                                                                                                                  Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.



                                                                                                                  CRM Tips

                                                                                                                  Make the most of Zoho CRM with these useful tips.



                                                                                                                    Zoho Show Resources