SMS Campaigns
What changes does the latest SMS Campaigns module migration entail?
Zoho Campaigns has made few important changes to the SMS campaigns setup. Here are couple of the highlights of this update: A brand new SMS unsubscribe feature. A default Zoho Campaigns SMS gateway to send SMS campaigns. We support sending SMS to US, ...
Can I send transactional messages using Zoho Campaigns SMS gateway?
No, you will not be able to send transactional messages. You can only send marketing and promotional messages for now.
How to delink a long code?
You need to contact support@zohocampaigns.com to delink a long code to initiate the delinking process. It is to be noted that you have to inform the support team 5 days before your pricing renewal date to delink a long code.
How do I purchase long codes using Zoho Campaigns?
Zoho Campaigns supports long codes in the USA, and Canada. You can purchase a long code via Zoho Campaigns and use that code to trigger SMS campaigns directly from our product. Long codes can be purchased when you are buying SMS credits. Once you've ...
What is long code?
Long codes, or 10DLC (10 Digit Long Code), are the normal 10 digit phone numbers that can be used to send bulk SMS and make voice calls. It is somewhat similar to the phone numbers we have for personal use, except these 10DLCs are used for business ...
How does SMS unsubscribe work?
Recipients who opt out using the unsubscribe link in SMS will not receive further SMS and email communications from the account. These contacts will be marked as opt out from all marketing communications on our end.
What will happen to the draft SMS campaigns after migration?
It will be adopted to the new model automatically. Phone numbers will be pulled from the default Mobile Number field. If the recipient details are in other fields, please update that data in the Mobile Number field to send the campaign to all the ...
How do I send SMS campaigns if I don't have accounts with SMS gateways?
You can use the new Zoho Campaigns in-house gateway to send SMS campaign to your contacts. You can purchase SMS credits, add a sender address, and send SMS campaigns to contacts in US, Canada and India.
Does this update affect my existing scheduled SMS campaigns?
Scheduled campaigns/live journeys of existing accounts will not be affected with respect to this update. However, you cannot edit these campaigns/SMS components after the update. If you want to edit the recipient fields of a scheduled campaign or any ...
Why are my contacts being ignored or considered invalid?
E.164 is a numbering plan followed internationally to ensure each device on the Publicly Switched Telephone Network (PSTN) has a globally unique number. Its important to follow the E.164 format when importing contacts to your Zoho Campaigns account. ...
What are the changes associated with the new SMS model?
The new SMS model contains the following changes: A new in-house SMS gateway will be available to send SMS campaigns. Country and number fields cannot be selected. Necessary data will be retrieved from Mobile Number field by default. We support SMS ...
When is the new model of SMS going live?
The new SMS model will go live on August 18, 2022. New users who sign up after this date will get the new SMS updates by default. Existing users will be given time until September 20th, 2022 to switch to the new model.

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