SMS Campaigns
Can I preview my SMS campaign before sending it?
Yes, you can view how your SMS campaign will look in your recipient's inbox using the Preview option in Zoho Campaigns. To preview your SMS campaign: From the Navigation toolbar, click Campaign and select SMS Campaigns. Click the Campaign you want to ...Can I include short URLs or trackable links in SMS campaigns?
Yes, you can add short URLs and links to your SMS campaign. Once the campaign is sent, you can analyse how users have interacted with the link from the SMS campaigns reports section.Are there any prerequisites for sending SMS campaigns own gateway?
While sending SMS campaigns using Zoho Campaigns' SMS gateway, please keep the following in mind: You must have sufficient SMS credits. If you are sending SMS to recipients in India, you must have a valid DLT registration. If you are sending SMS to ...Which are the third-party SMS gateway providers supported in Zoho Campaigns?
Zoho Campaigns supports the following third-party SMS gateway providers: BulkSMS Clickatell MessageBird Sinch MessageMedia MiSMS Vonage MSG91 BurstSMS SMS-Magic Twilio Kaleyra Elitbuzz Rakuten ValueFirst Learn more about various third-party SMS ...Is it mandatory to add an unsubscribe link in the sms campaign?
No, it is not mandatory to add an unsubscribe link in your SMS campaign. However, we strongly recommend including one. Even if you don’t add it, the recipient’s network provider will automatically provide them with an option to stop receiving ...Can I personalize the sms campaigns I send?
Yes, Zoho Campaigns lets you personalize your SMS campaign using merge tags. To include merge tags in your SMS, click inside the content section of the SMS configuration page and press Control+M.What is the character limit for my SMS campaign content?
The maximum character limit is 1,000 characters. However, we recommend keeping your message under 200 characters to ensure better readability. In case you're using a third-party SMS gateway, the character limit may vary depending on their policies. ...Can I use emojis in my sms campaign?
Yes, Zoho Campaigns lets you add emojis to your SMS campaigns. Even though there are no restrictions on the number of emojis you use, we recommend you use them in moderation to avoid clutter and improve message clarity. You can add emojis by clicking ...What happens if my message exceeds the SMS character limit?
If your message exceeds the character limit, you won’t be able to save the content. To proceed further with the campaign, you'll have to reduce the character count to the allowed limit.Is it mandatory to verify the sender number before sending an SMS campaign?
This depends on the country you’re sending the campaign to. For example, if you're sending SMS to recipients in India, DLT registration is required. For the USA, 10DLC registration is mandatory. Other countries may have different regulations. We ...To which countries can I send SMS campaigns using Zoho Campaigns?
You can send SMS campaigns to the USA, Canada, and India using Zoho Campaigns' own SMS gateway. For other countries, you can send campaigns by integrating with third-party SMS gateways supported by Zoho Campaigns.What happens if I send SMS to contacts without consent?
Sending SMS to contacts without their consent can tarnish your sender ID reputation. If recipients find your messages irrelevant, they may mark you as spam with their network provider. Over time, this can significantly damage your sender reputation. ...How is SMS pricing calculated in Zoho Campaigns?
SMS credit consumption varies based on the recipient’s country. For example, sending an SMS to the USA or Canada consumes 4 credits per message. You can calculate the pricing for your target countries using Zoho Campaigns' SMS pricing calculator.Do unused SMS credits expire?
No, unused SMS credits will be carried forward to the next billing cycle.Can I check how many SMS credits I have left?
Yes, you can check your SMS credit balance on Zoho Campaigns. To do so: Click the Settings icon at the top right corner of the screen. Click Overview under SMS. You'll be able to view your SMS credits.Will duplicate numbers receive the SMS multiple times?
No, Zoho Campaigns will automatically ignore duplicate contacts while sending the SMS campaign. Each unique number will receive the message only once.What changes does the latest SMS Campaigns module migration entail?
Zoho Campaigns has made few important changes to the SMS campaigns setup. Here are couple of the highlights of this update: A brand new SMS unsubscribe feature. A default Zoho Campaigns SMS gateway to send SMS campaigns. We support sending SMS to US, ...Can I send transactional messages using Zoho Campaigns SMS gateway?
No, you will not be able to send transactional messages. You can only send marketing and promotional messages for now.How to delink a long code?
You need to contact support@zohocampaigns.com to delink a long code to initiate the delinking process. It is to be noted that you have to inform the support team 5 days before your pricing renewal date to delink a long code.How do I purchase long codes using Zoho Campaigns?
Zoho Campaigns supports long codes in the USA, and Canada. You can purchase a long code via Zoho Campaigns and use that code to trigger SMS campaigns directly from our product. Long codes can be purchased when you are buying SMS credits. Once you've ...What is long code?
Long codes, or 10DLC (10 Digit Long Code), are the normal 10 digit phone numbers that can be used to send bulk SMS and make voice calls. It is somewhat similar to the phone numbers we have for personal use, except these 10DLCs are used for business ...How does SMS unsubscribe work?
Recipients who opt out using the unsubscribe link in SMS will not receive further SMS and email communications from the account. These contacts will be marked as opt out from all marketing communications on our end.What will happen to the draft SMS campaigns after migration?
It will be adopted to the new model automatically. Phone numbers will be pulled from the default Mobile Number field. If the recipient details are in other fields, please update that data in the Mobile Number field to send the campaign to all the ...How do I send SMS campaigns if I don't have accounts with SMS gateways?
You can use the new Zoho Campaigns in-house gateway to send SMS campaign to your contacts. You can purchase SMS credits, add a sender address, and send SMS campaigns to contacts in US, Canada and India.Does this update affect my existing scheduled SMS campaigns?
Scheduled campaigns/live journeys of existing accounts will not be affected with respect to this update. However, you cannot edit these campaigns/SMS components after the update. If you want to edit the recipient fields of a scheduled campaign or any ...Why are my contacts being ignored or considered invalid?
E.164 is a numbering plan followed internationally to ensure each device on the Publicly Switched Telephone Network (PSTN) has a globally unique number. Its important to follow the E.164 format when importing contacts to your Zoho Campaigns account. ...What are the changes associated with the new SMS model?
The new SMS model contains the following changes: A new in-house SMS gateway will be available to send SMS campaigns. Country and number fields cannot be selected. Necessary data will be retrieved from Mobile Number field by default. We support SMS ...When is the new model of SMS going live?
The new SMS model will go live on August 18, 2022. New users who sign up after this date will get the new SMS updates by default. Existing users will be given time until September 20th, 2022 to switch to the new model.
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