Topics
Why do I see contacts associated with the Marketing topic in the workflow component, when I've associated them with a different topic?
By default, all the contacts will be associated with the default topic, Marketing, in the new flow. It will be listed at the top in the Subscription Management action component followed by the other topic that you've configured and selected.Why can't I see the Topic Selection option after migrating to the new topic management model?
If you are using the default topic, Marketing, and haven't configured any other topic for your organization, then all contacts will be associated with that topic by default. This will not be reflected explicitly while adding contacts or creating ...What will happen when a user deletes all topics except for the default topic?
Users who have already migrated earlier will have the older flow. None of the changes in the current update will be reflected for them. We don't associate topics by default. We show topics selection and user has to associate manually with the default ...What will happen when the user adds additional topics after the implementation of the default topic?
The additional topics will be added along with the default topic. Other changes include: If the contacts choose to receive certain email campaigns on certain topics, they can do so under Manage Preferences. Emails will be sent to contacts associated ...How will Manage Preference be handled when default topic is enabled?
We will show the default topic, Marketing, as an option for the contacts under Manage Preferences. If they uncheck that option, they'll be unsubscribed from the organization and they will be moved to the Unsubscribed registry. When contacts choose to ...Why would I upload a list of contacts as Unsubscribed?
There are a few scenarios where uploading a list of unsubscribed contacts can be useful: If a user is maintaining Unsubscribed contacts in a different service If the user is migrating from a different service If the user receives a direct request ...Where can I find the contacts who have signed up using one of my signup forms that is not associated with a mailing list?
You can find those contacts under All Contacts in your organization. Any contact newly added to the organization can be found under All Contacts irrespective of them being associated to a mailing list or not. To view contacts, From the Navigation ...Why am I unable to convert few of the non-marketing contacts into marketing contacts?
The limit to change subscription type of your contact is three times the number of contacts allocated to your plan for each month. Use case Paul has subscribed to the Standard plan (10000 contacts limit) for his organization. Then he can update the ...What are some of the changes related to consent?
Explicit consent-based email campaigns are removed. You can, Specify if you have received permission to communicate with contacts while adding them. Choose if you wish to comply with GDPR in the overall settings using a toggle.Is it mandatory for me to mention the lawful basis of communication for all contacts?
It is not mandatory to mention lawful basis of communication for your contacts unless you are choosing to comply with GDPR.Can a contact subscribe to a preferred list ?
Following the topic update, contacts cannot view the mailing lists or subscribe to them directly. Instead, contacts can see all the topics available in your organization under Manage Preferences, and subscribe to the topics. You can associate a topic ...What happens when a contact unsubscribes?
When a contact unsubscribes, they are automatically unsubscribed from all topics in the organization. They will no longer receive any email campaigns from the organization. If the contacts were moved to Unsubscribed by you, you can move them back to ...What is the maximum limit for non-marketing contacts?
Paid subscribers can have up to a million contacts under non-marketing contacts at a time. It is also important to note that you can update a contact's subscription type from non-marketing to marketing or vice versa three times the number of contacts ...Where can I find a list of non-marketing contacts?
You can see the list of subscribed, non-marketing and unsubscribed contacts by choosing the appropriate filter under All Contacts. Steps: From the Navigation toolbar, click Contacts. Select All Contacts. The Filter dropdown will appear in the top ...How can I update the subscription status of a contact?
This is applicable to users who have migrated to the new Topics version To update the marketing status for contacts: From the Navigation Toolbar, click on Contacts and select All Contacts. At the top left click on All Contacts filter and choose any ...Can we use an API to associate topics with a contact?
Yes, you can associate topics with contacts using API. With the help of the Contact Subscribe API you will be able to associate a topic to a contact. For associating multiple topics to a particular contact, the topic_id parameter will accept multiple ...When I import a contact, what subscription status will they be assigned?
Any contact imported through different sources will have their subscription status as "Marketing contacts" by default. You can update their subscription status later whenever necessary.What does the subscription status mean?
Subscription status can be used to identify the current stand of contacts to decide if it's the right time to send them email campaigns and also to know if they want to receive email campaigns. There are three types: Marketing: These contacts are ...What happens if I didn't associate a marketing contact with a topic?
You can associate those contacts to the relevant topic after adding them into the organization or from within a mailing list. However, you need to associate your contacts with the relevant topics if you want to send email campaigns to them. This is ...Why are topics associated with contacts instead of mailing lists?
Each contact may have multiple preferences. This means associating a contact with relevant topics is an easier and more efficient way of organizing and storing the contact preferences. If multiple topics are not required for your organization as you ...Is it mandatory to associate my contact with a topic to add them in Zoho Campaigns?
It is not mandatory to associate a contact with a topic to add them in Zoho Campaigns. However, you have to associate your contact with suitable topics (chosen by them) to send email campaigns to that contact. However this is not applicable only if ...Why do we have multiple hierarchies under Topics?
There are two different hierarchies under Topics to suit the marketing requirements of a brand, as well as make it clear to the subscribers what email campaigns they're signing up for. The two hierarchies are: Brand - Topic hierarchy: Choose this if ...When should I choose Brand - Product - Topic hierarchy?
If your organization offers multiple products or services, and you want to send out emails specific to each product, then you should choose the Brand-Product-Topic type. In this case, you'll first have to include different types of products you ...When should I choose the Brand - Topic hierarchy?
If your organization offers a single product and services relevant to that product, you can opt for the Brand - Topic hierarchy. Use case Patricia has an online magazine called "Pat's view" where she discusses her views on current fashion trends and ...
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