Ecommerce - Troubleshooting guide

Ecommerce - Troubleshooting Guide

Connecting a store with Zoho Campaigns

  1. Only one store can be integrated with a portal. If you have more than one store, you need separate portals to integrate each store.
  2. Only users with administrator role can connect Zoho Campaigns with a  store and he/she only can access it. 

Sending automated emails to non-marketing contacts

You can only send abandoned cart emails to non-marketing contacts. You should not send promotional, purchase follow-up, or any other type of marketing emails to the non-marketing contacts.

Only signed up customers will only be imported 

Customers who have signed up with your store and made a purchase will be imported into Zoho Campaigns. People who've purchased without sign up or as a guest will not be imported into Zoho Campaigns. 

Integration with WooCommerce

While integrating with WooCommerce, check the During initial sync, auto subscribe the existing subscribers checkbox to import them as marketing customers into Zoho Campaigns.

WooCommerce integration 
If you've missed to check the checkbox, re-integrate again to import all your WooCommerce store customers as marketing allowed customers.

    Zoho CRM Training Programs

    Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

    Zoho CRM Training
      Redefine the way you work
      with Zoho Workplace

        Zoho DataPrep Personalized Demo

        If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

        Zoho CRM Training

          Create, share, and deliver

          beautiful slides from anywhere.

          Get Started Now

            Zoho Sign now offers specialized one-on-one training for both administrators and developers.

            BOOK A SESSION

                                You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.

                                    Manage your brands on social media

                                      Zoho Desk Resources

                                      • Desk Community Learning Series

                                      • Digest

                                      • Functions

                                      • Meetups

                                      • Kbase

                                      • Resources

                                      • Glossary

                                      • Desk Marketplace

                                      • MVP Corner

                                      • Word of the Day

                                        Zoho Marketing Automation

                                          Zoho Sheet Resources


                                              Zoho Forms Resources

                                                Secure your business
                                                communication with Zoho Mail

                                                Mail on the move with
                                                Zoho Mail mobile application

                                                  Stay on top of your schedule
                                                  at all times

                                                  Carry your calendar with you
                                                  Anytime, anywhere

                                                        Zoho Sign Resources

                                                          Sign, Paperless!

                                                          Sign and send business documents on the go!

                                                          Get Started Now

                                                                  Zoho TeamInbox Resources

                                                                          Zoho DataPrep Resources

                                                                            Zoho DataPrep Demo

                                                                            Get a personalized demo or POC

                                                                            REGISTER NOW

                                                                              Design. Discuss. Deliver.

                                                                              Create visually engaging stories with Zoho Show.

                                                                              Get Started Now

                                                                                            You are currently viewing the help articles of Sprints 1.0. If you are a user of 2.0, please refer here.

                                                                                            You are currently viewing the help articles of Sprints 2.0. If you are a user of 1.0, please refer here.

                                                                                                  • Related Articles

                                                                                                  • Ecommerce solutions for Shopify

                                                                                                    The Zoho Campaigns and Shopify integration is mainly designed to bridge the gap between your marketing efforts and ecommerce activities. This integration lets you: Import your products into Zoho Campaigns for promotions. Import your customers and ...
                                                                                                  • Zoho CRM Sync - Troubleshooting Guide

                                                                                                    Integration of your Zoho Campaigns account with Zoho CRM is used to establish a connection between the marketing and sales team aspects of your organization. A smooth transition between marketing and sales is crucial for the effective business of an ...
                                                                                                  • Purchase Follow-ups

                                                                                                    Post-purchase period is an important point in a customer's journey. Sending purchase follow-up emails helps you generate stronger customer loyalty, more repeat purchases, and above all it helps your customers to stay connected to your brand. ...
                                                                                                  • Ecommerce solutions for Zoho Commerce

                                                                                                    Connect your online store in Zoho Commerce, with Zoho Campaigns; promote your products, automate the engagement with your customers, scale your growth, earn a greater return on your investment, and more. Take a look at how Zoho Campaigns can help you ...
                                                                                                  • Network Solutions

                                                                                                    At Zoho Campaigns, we strongly urge you to authenticate your domain by implementing SPF and DKIM. SPF Sender Policy Framework is an authentication technique that helps receiving email servers identify legitimate email senders and prevent spam ...
                                                                                                    Wherever you are is as good as
                                                                                                    your workplace



                                                                                                      Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.


                                                                                                      Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.


                                                                                                      Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.

                                                                                                      CRM Tips

                                                                                                      Make the most of Zoho CRM with these useful tips.

                                                                                                        Zoho Show Resources