Signup forms - Troubleshooting guide

Signup forms - Troubleshooting guide

In this document, we discuss a few points related to signup forms and some helpful tips, which might help you to use this feature with more ease.

Disable Captcha

You will only be able to disable captcha in signup forms if you are a paid user. For free users, this option will not be available.

 Associating contacts to a list

You can only associate public lists with a signup form. By default, all created lists are public or are associated with a signup form. If the list you want to associate with the form is private, associate it with the required signup form under the Setup tab of the  list.
 
 Associating contacts to a  mailing list

Associating contacts with a topic

If you choose a topic to associate contacts added through a signup form, the contacts will be added to the primary list associated with that topic. You can manually add the contacts under the topic's appropriate list or configure a customized workflow to do the same.

Push to CRM 

Contacts will be pushed to CRM automatically only when they sign up. Additionally, they will be pushed to CRM only if all the mandatory fields are filled by them while signing up. If contacts sign up without providing these mandatory details, then you will need to push those contacts to CRM manually.

 Customized response to contacts added via API

To configure customized response emails to contacts added via Subscribe API:
  1. Associate the relevant list to the signup form.
  2. Set that signup form as the default signup form.
  3. Edit your response according to the requirements.

 Code level issues 

Sometimes, when your end customer submits the signup form, instead of the configured response page, the following API response is rendered:
 
 Code level issues

This might be because of a missing line in the code,
<input type="hidden" id="scriptless" name="scriptless" value="yes">
 
Check the embedded code for this line and add it if it is missing in the embedded script.

Be careful while adding this line. If you add this line more than once in the code, the customer will receive the following error page upon form submission:
 
error

 Transparent background 

If you want the background color around your signup form to be transparent, set the color code for background color as #0000ffff.
 
 Transparent background

    Zoho CRM Training Programs

    Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

    Zoho CRM Training
      Redefine the way you work
      with Zoho Workplace

        Zoho DataPrep Personalized Demo

        If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

        Zoho CRM Training

          Create, share, and deliver

          beautiful slides from anywhere.

          Get Started Now


            Zoho Sign now offers specialized one-on-one training for both administrators and developers.

            BOOK A SESSION





                        Still can't find what you're looking for?

                        Write to us:  support@zohoforms.com


                              



                            



                          Manage your brands on social media

                              Zoho Marketing Automation

                                Zoho Sheet Resources

                                 




                                    Zoho Forms Resources


                                      Secure your business
                                      communication with Zoho Mail


                                      Mail on the move with
                                      Zoho Mail mobile application

                                        Stay on top of your schedule
                                        at all times


                                        Carry your calendar with you
                                        Anytime, anywhere




                                              Zoho Sign Resources

                                                Sign, Paperless!

                                                Sign and send business documents on the go!

                                                Get Started Now


                                                    Zoho SalesIQ Resources



                                                        Zoho TeamInbox Resources



                                                                Zoho DataPrep Resources



                                                                  Zoho DataPrep Demo

                                                                  Get a personalized demo or POC

                                                                  REGISTER NOW


                                                                    Design. Discuss. Deliver.

                                                                    Create visually engaging stories with Zoho Show.

                                                                    Get Started Now










                                                                                          • Related Articles

                                                                                          • Associate Signup form with Topics

                                                                                            After setting up response messages, you can associate your signup form with a topic. Your contacts will be associated to that topic. Go to the Contacts tab from the Navigation bar and select Signup Forms. Click Edit icon. Hover over Associated topic ...
                                                                                          • Signup Form Reports

                                                                                            Signup form reports lets you view details of the various contacts who have signed up for your email newsletters through your signup forms. You can use this information to target your contacts with email campaigns best suiting their need. To view ...
                                                                                          • Pop-up Forms

                                                                                            Embed pop-up forms in the HTML code of your webpages and easily maximize conversions among your webpage visitors. These forms can be added anywhere in your pages and will be displayed to the visitors on certain conditions like at a specific time, at ...
                                                                                          • Where can I find the contacts who have signed up using one of my signup forms that is not associated with a mailing list?

                                                                                            You can find those contacts under All Contacts in your organization. Any contact newly added to the organization can be found under All Contacts irrespective of them being associated to a mailing list or not. To view contacts, From ...
                                                                                          • Mailing list management

                                                                                            We have recently updated Topics in Zoho Campaigns. Please click here for the updated help document. List management is a macro level to deal with contacts and take actions on them at your convenience. This provides a detail view of contacts with ...
                                                                                          Wherever you are is as good as
                                                                                          your workplace

                                                                                            Resources

                                                                                            Videos

                                                                                            Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.



                                                                                            eBooks

                                                                                            Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.



                                                                                            Webinars

                                                                                            Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.



                                                                                            CRM Tips

                                                                                            Make the most of Zoho CRM with these useful tips.



                                                                                              Zoho Show Resources