Signup forms - Troubleshooting guide

In this document, we discuss a few points related to signup forms and some helpful tips, which might help you to use this feature with more ease.

Disable Captcha

You will only be able to disable captcha in signup forms if you are a paid user. For free users, this option will not be available.

Associating contacts to a list

You can only associate public lists with a signup form. By default, all created lists are public or are associated with a signup form. If the list you want to associate with the form is private, associate it with the required signup form under the Setup tab of the list.

Associating contacts with a topic

If you choose a topic to associate contacts added through a signup form, the contacts will be added to the primary list associated with that topic. You can manually add the contacts under the topic's appropriate list or configure a customized workflow to do the same.

Push to CRM

Contacts will be pushed to CRM automatically only when they sign up. Additionally, they will be pushed to CRM only if all the mandatory fields are filled by them while signing up. If contacts sign up without providing these mandatory details, then you will need to push those contacts to CRM manually.

Customized response to contacts added via API

To configure customized response emails to contacts added via Subscribe API:

Associate the relevant list to the signup form.
Set that signup form as the default signup form.
Edit your response according to the requirements.

Code level issues

Sometimes, when your end customer submits the signup form, instead of the configured response page, the following API response is rendered:

This might be because of a missing line in the code,

Check the embedded code for this line and add it if it is missing in the embedded script.

Be careful while adding this line. If you add this line more than once in the code, the customer will receive the following error page upon form submission:

Transparent background

If you want the background color around your signup form to be transparent, set the color code for background color as #0000ffff.