Signup forms - Troubleshooting guide
In this document, we discuss a few points related to signup forms and some helpful tips, which might help you to use this feature with more ease.
Disable Captcha
You will only be able to disable captcha in signup forms if you are a paid user. For free users, this option will not be available.
Associating contacts to a list
You can only associate public lists with a signup form. By default, all created lists are public or are associated with a signup form. If the list you want to associate with the form is private, associate it with the required signup form under the Setup tab of the list.
Associating contacts with a topic
If you choose a topic to associate contacts added through a signup form, the contacts will be added to the primary list associated with that topic. You can manually add the contacts under the topic's appropriate list or configure a customized workflow to do the same.
Push to CRM
Contacts will be pushed to CRM automatically only when they sign up. Additionally, they will be pushed to CRM only if all the mandatory fields are filled by them while signing up. If contacts sign up without providing these mandatory details, then you will need to push those contacts to CRM manually.
Customized response to contacts added via API
To configure customized response emails to contacts added via Subscribe API:
- Associate the relevant list to the signup form.
- Set that signup form as the default signup form.
- Edit your response according to the requirements.
Code level issues
Sometimes, when your end customer submits the signup form, instead of the configured response page, the following API response is rendered:
This might be because of a missing line in the code,
<input type="hidden" id="scriptless" name="scriptless" value="yes">
Check the embedded code for this line and add it if it is missing in the embedded script.
Be careful while adding this line. If you add this line more than once in the code, the customer will receive the following error page upon form submission:
Transparent background
If you want the background color around your signup form to be transparent, set the color code for background color as #0000ffff.
Zoho CRM Training Programs
Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.
Zoho DataPrep Personalized Demo
If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.
- Zoho Workerly Home
- Forums
- Connect With Us:
- Zoho Recruit Home
- Forums
- Connect With Us:
Still can't find what you're looking for?
Write to us: support@zohoforms.com
Zoho Sheet Resources
Zoho Forms Resources
New to Zoho Sign?
Zoho Sign Resources
Sign, Paperless!
Zoho SalesIQ Resources
New to Zoho TeamInbox?
Zoho TeamInbox Resources
New to Zoho ZeptoMail?
Zoho DataPrep Resources
Design. Discuss. Deliver.
New to Zoho Workerly?
New to Zoho Recruit?
New to Bigin?
New to Zoho CRM?
New to Zoho Projects?
New to Zoho Sprints?
New to Zoho Assist?
Related Articles
Associate Signup form with Topics
After setting up response messages, you can associate your signup form with a topic. Your contacts will be associated to that topic. Go to the Contacts tab from the Navigation bar and select Signup Forms. Click Edit icon. Hover over Associated topic ...Signup Form Reports
Signup form reports lets you view details of the various contacts who have signed up for your email newsletters through your signup forms. You can use this information to target your contacts with email campaigns best suiting their need. To view ...Pop-up Forms
Embed pop-up forms in the HTML code of your webpages and easily maximize conversions among your webpage visitors. These forms can be added anywhere in your pages and will be displayed to the visitors on certain conditions like at a specific time, at ...Where can I find the contacts who have signed up using one of my signup forms that is not associated with a mailing list?
You can find those contacts under All Contacts in your organization. Any contact newly added to the organization can be found under All Contacts irrespective of them being associated to a mailing list or not. To view contacts, From ...Mailing list management
We have recently updated Topics in Zoho Campaigns. Please click here for the updated help document. List management is a macro level to deal with contacts and take actions on them at your convenience. This provides a detail view of contacts with ...