Add Contact

1. From the Navigation Toolbar to the left, click Contacts and select All Contacts.
   
2. Choose Add Contacts, and then click Contact from the drop-down menu.
   
3. Enter the basic details required in the given box.
   
4. You can also add Custom Fields, More Details and Account Information by clicking related links.
   
   
   
   
5. Associate the contacts to a mailing list by selecting the lists.
   
6. Give the source of contact.
   
7. Click Add.
   

Note:

1. Email address is a mandatory field.
   
2. Association of contacts to a mailing list is mandatory.
   

Add Multiple Contacts

1. From the Navigation Toolbar to the left, click Contacts and select All Contacts -> Add.
   
2. Choose Add Contacts, and then click Multiple Contacts from the drop-down menu.
   
3. Enter email addresses in each box. Alternately, if you want to add only email addresses, switch to Email address only box. Press Enter key to separate the email addresses from each other.
   
4. Associate contacts to a mailing list by selecting the lists.
   
5. You can also create a new mailing list by clicking the link Add Mailing List to add the contacts to new mailing list.
   
6. Click Add.
   

Note:

1. You can add contacts to the maximum of 20 email addresses.
   
2. If you want to import high volume of contacts i.e. more than 20 contacts, we recommend you to make use of Import Contacts option.
   

Filter Contacts Based on Criteria

1. From the Navigation Toolbar to the left, click Contacts and select All Contacts.
   
2. In the All Contacts page, you can find the Filter By option present on top-left corner of the screen.
   
3. Choose an option from the available ones by selecting the checkbox. Select subsequent options based on the selected checkbox.
4. Click Apply.
   

Delete Contacts

1. From the Navigation Toolbar to the left, click Contacts and select All Contacts.
   
2. At top left click on the All Contacts view and change it to another view such as Marketing Contacts.
   
3. Select the contacts you wish to delete using the checkboxes present to left of each contact.
   
4. Click the More Actions button that appears at top and choose Delete.
   
   
   
   
5. This will prompt a message to confirm that you want to delete the contacts.
   
6. Click Go Ahead.

Note:
Right now, it is not possible to delete the Contacts from All Contacts view as this view will contain various types of contacts such as Marketing, Non-Marketing etc.

You can also delete all contacts from a specific view.

1. In the All Contacts page, filter out and view the contacts of your choice.
   
2. Click Select all contacts matching the current view.
   
   
3. Click the Delete icon to delete the selected contacts.

Sort Contacts

1. From the Navigation Toolbar to the left, choose Contacts and select All Contacts.
   
2. Click on Sort icon present next to Contact Email.
   
   
   
   
3. Choose how you want to sort (ascending or descending) the contacts.
   
   
   

Move unsubscribed contacts to active list

1. From the Navigation Toolbar to the left, click Contacts and select All Contacts.
   
2. Select the drop down at the top-left and choose Unsubscribed Contacts.
   
3. In the "Filter by" drop down, choose Users to filter contacts that were marked as unsubscribed contacts by the users.
   
   
   
   
4. Click  Apply.
   
5. This will list down the contacts marked as unsubscribed contacts by different users.
   
6. Select the email addresses that you wish to move back to your mailing lists.
   
7. Click on Reactivate Contacts icon present on left-corner of the screen. 
   
8. Select the mailing list into which you want to move the contacts.
   
9. Click Save.
   

Export Contacts

1. From the Navigation Toolbar to the left, click Contacts and select All Contacts.
   
2. Click More and select Export Contacts in the top-right corner of the screen.
   
   
   
   
3. In Export Contacts page, do the following:
   
1. Export – Choose the type of contacts to be exported.
   
2. Added by – select the users whose contacts you’d like to export.
   
3. Filter by Date – Select a time to export contacts based on activity
   
4. Arrange by – Opt on how you want to arrange the contacts.
   
5. Select fields to be exported – Select the checkbox fields to include additional information.
   
6. File Name – Give a name to the file to be exported.
   
7. Click the format (CSV, TSV, XLS, JSON, etc.); you want to export the file.
   
4. Click Export.
   

Import as Unsubscribed contacts

1. From the Navigation Toolbar to the left, click Contacts and select All Contacts.
   
2. Click More and select Import to Unsubscribed Contacts in the top-right corner of the screen.
   
3. Click Go-Ahead in the Unsubscribed Contacts popup.
   
4. Choose a .csv or an excel file by clicking and dragging the file to the specified space.
   
5. Click Next.
   
   
   
6. Once you've uploaded your file, it is time to map the column headers to the fields in the mailing list. If you find a field to be irrelevant, you can skip it.
   
7. Check the transfer active contacts to Unsubscribed Contacts checkbox.
   
8. Click Import.
   

Note:

You can also add individual contacts to the Unsubscribed Contacts. There can be scenarios, when your contacts have personally contacted you asking to stop sending emails rather than unsubscribing. In such scenarios, you can move those specific contacts instead of importing. You can add a maximum of 20 contacts at a time. To mark the contacts as unsubscribed:

1. In the All Contacts page, check the box corresponding to the contact whom you want to mark as unsubscribed contacts.
   
2. Click the Mark as Unsubscribed icon.
   
3. In the popup that follows, confirm the action.
   

Import History

1. From the Navigation Toolbar to the left, click Contacts and select All Contacts.
   
2. Click More and select Import Overview in the top-right corner.
   
3. In the Import Overview page, you can view the number of newly added contacts, duplicate contacts, and ignored contacts. Just click one of the numbers to view the related contact details.
   
   
   

Export contacts from Import overview

1. From the Navigation Toolbar to the left, click Contacts and select All Contacts.
   
2. Click More and select Import Overview in the top-right corner.
   
3. In the Import Overview page, you can view the number of newly added contacts, duplicate contacts, and ignored contacts. Click one of the numbers to view the related contact details.
   
4. Click Export.