Purchase Follow-ups
Post-purchase period is an important point in a customer's journey. Sending purchase follow-up emails helps you generate stronger customer loyalty, more repeat purchases, and above all it helps your customers to stay connected to your brand. Follow-up emails can also be used for similar product recommendations. That "You may also like" email is a nice gesture that will make your customers feel valued and connected to your brand.
Note : Purchase follow-up emails can be setup for stores only integrated with Shopify, WooCommerce and Zoho Commerce.
This guide discusses about the steps involved in creating an automated purchase follow-up email in Zoho Campaigns.
- From the navigation toolbar, select Ecommerce.
- Select your integrated store for which you want to create the email series.
- Click Automated emails.
- In the Purchase follow-up section, click Create Now.
- Click Use Template to use the purchase follow-up pre-designed workflow template.
- Or click Custom Workflow to create a workflow of your choice.
- Drag and drop the Purchase follow-up trigger onto the canvas and click Select Store in the trigger.
- Select the store for which you want to configure the trigger and click Done.
- Choose a process based on your requirements from the left section, drag and drop it in to the canvas below the trigger or another process and configure it.
- Drag and drop the Send Email component onto the canvas and click Create Message to create a purchase follow-up email.
- Give a subject line, add sender details and click Create Content.
- Select the type of email template you want to choose.
- Edit the template and click Proceed.
- On the top-left corner of the pop-up, click the Edit icon to edit the message name for your reference, if required and click Take me to my canvas on the top-right.
- Configure the other process and action components you added to your workflow. Remember to connect all the components once you've set up the workflow.
- Click Activate at the top-right corner to initiate contacts to start entering the workflow.
Access your files securely from anywhere
Zoho CRM Training Programs
Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.
Zoho DataPrep Personalized Demo
If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.
- Zoho Workerly Home
- Forums
- Connect With Us:
- Zoho Recruit Home
- Forums
- Connect With Us:
Centralize Knowledge. Transform Learning.
All-in-one knowledge management and training platform for your employees and customers.
New to Zoho Writer?
Create. Review. Publish.
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho Marketing Plus?
Everything you need to run your marketing
New to Zoho Marketing Plus?
Everything you need to run your marketing
You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.
New to Zoho Survey?
Zoho Sheet Resources
Zoho Forms Resources
New to Zoho Sign?
Zoho Sign Resources
Sign, Paperless!
New to Zoho TeamInbox?
Zoho TeamInbox Resources
New to Zoho ZeptoMail?
Design. Discuss. Deliver.
New to Zoho Workerly?
New to Zoho Recruit?
New to Zoho CRM?
New to Zoho Projects?
New to Zoho Sprints?
New to Zoho Assist?
New to Bigin?
Related Articles
Ecommerce solutions for Shopify
If your store is on the Shopify basic plan, your contacts and their order related information can not be synced to your Zoho Campaigns account. The Zoho Campaigns and Shopify integration is mainly designed to bridge the gap between your marketing ...Ecommerce Solutions FAQ
Integrating with Shopify 1. How do I connect Zoho Campaigns to the user’s Shopify store? If the customer is subscribed to the Basic plan in Shopify, they will not be able to integrate Shopify into Zoho Campaigns. It only works when the customer ...Ecommerce - Troubleshooting Guide
Connecting a store with Zoho Campaigns Only one store can be integrated with an organization. If you have more than one store, you need separate organizations to integrate each store. Only users with administrator role can connect Zoho Campaigns with ...Product Recommendations
The Zoho Campaigns Product Recommendation tool allows you to recommend products via email in order to engage customers and generate repeat purchases. Using customized recommendation algorithms, track customer activity on your online store and promote ...Network Solutions
At Zoho Campaigns, we strongly urge you to authenticate your domain by implementing SPF and DKIM. SPF Sender Policy Framework is an authentication technique that helps receiving email servers identify legitimate email senders and prevent spam ...
New to Zoho LandingPage?
Zoho LandingPage Resources