You can map your Zoho Desk fields to Zoho Campaigns fields in this section. Basic details such as email address, first name and last name are pre-mapped. Mapping the email address field is mandatory for Zoho Campaigns. You can map additional fields by clicking on Map more link. Once done, click Initiate.
You can view the sync details like mapped list, module name, mapped fields, sync time zone, last retrieval time and retrieval type. The sync remains active till the completion of contact import for one-time import of data. In case of periodic sync, the sync remains active till the set period.
You can re-map or map more fields for your sync settings by choosing the Edit mapping in the Edit drop down. If all data sync is initiated, then users have to wait till the next sync fetch time for the mapping to be updated.
You can edit the retrieval details such as retrieve interval, data to be retrieved and sync contacts configuration by choosing the Configure retrieval details in the Edit drop down.
Use this option to get a detailed history of the contacts synced from Zoho Desk to Zoho Campaigns. You can see this in the detailed view of the sync.
|Total contacts||Contacts imported/synced in a single fetch.|
|New contacts||Contacts added to the Campaigns org.|
|Re-added contacts||Contacts already deleted in Campaigns account but now added again.|
|Duplicate contacts||Contacts already present in Campaigns account.|
|Ignored contacts||Contacts are not added to the mailing list.|
|Deleted contacts||Contacts deleted in Zoho Desk account and getting updated in Campaigns as well.|
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