Manage Workflows - Online Help | Zoho Campaigns

Manage Conditional Workflows

Edit a Conditional Workflow

  1. From the Navigation toolbar, select Automation and choose Workflows.
  2. Select the conditional workflow you wish to edit.
  3. Click Manage Workflows on the top-right and select Edit. 
Note: You can edit a workflow only when in draft; a workflow once activated cannot be edited.
edit custom workflow

Clone a conditional workflow

  1. From the Navigation toolbar, select Automation and choose Workflows.
  2. Mouse over the conditional workflow you wish to clone. Click the Clone icon on the far-right corner to create the same workflow that can be edited.
You can also clone a workflow by navigating to its Details page and selecting the Manage Workflow button in the top-right corner and choosing Clone from the drop down options.
clone custom workflow

Stop a workflow from processing new contacts

Freeze the running workflow to stop it from processing new contacts. Actions will be performed on the contacts who had entered the workflow before you freeze the workflow. To do this:
  1. From the Navigation toolbar, select Automation and choose Workflows. 
  2. Select the conditional workflow you wish to freeze.
  3. Click Freeze in the top-right corner.
  4. Click Resume button in the top-right corner of the page if you want to resume the workflow.
freeze custom workflow

Shut down a conditional workflow

Shut Down a workflow if you need to stop a workflow from processing any contacts (even those contacts who have already entered the workflow). To do this:
  1. From the Navigation toolbar, select Automation and choose workflows. 
  2. Select the workflow you wish to shut down.
  3. Click Manage Workflow on the top-right and select Shut Down. 
Note : For a safe shut down, you can freeze the workflow and wait for it to perform actions on the contacts who have already entered the workflow, and then shut it down. 

Delete a conditional workflow

A running workflow cannot be deleted. You need to shut down the workflow before you delete it. To do this:
  1. From the Navigation toolbar, select Automation and choose workflows.
  2. Select the workflow you wish to delete.
  3. Click Manage Workflow on the top-right and select Shut Down if the workflow is not shut down.
  4. After the workflow is shut down, click Manage Workflow on the top-right and select Delete.
  5. Alternatively, mouse over the workflow you wish to delete and click the freeze icon. After it is frozen, click the Shut down icon. Once the workflow has been shut down, click the delete icon. 
delete custom workflow

Organize workflows

For easy handling of your workflows, you can group them and put them into folders. You can create the folders from the My Workflow page. Create new workflows within a folder or move workflows to one. You can also delete or edit a folder.

Conditional workflow status

  1. Active : When you activate the workflow and the workflow is running.
  2. Completed: When the process of the workflow has been completed. Only one-time workflows fall under this category.
  3. Draft: When you save your workflow as draft for use in the future.
  4. Frozen: When you manually freeze an active workflow.
  5. Shutdown: When you manually shut down a workflow.
  6. Stopped:  Actions defined in your workflow might stop due to the following reasons: 
    • The list that you've associated with the workflow may have been deleted. This does not apply to activity-based workflows.
    • If the action is 'Add to another list', the target list (i.e. the list you've selected to add the contacts to) may have been deleted.
    • If the action is 'Push to Zoho CRM',the custom field mapped to Zoho CRM may have been deleted.
    • If the action is 'Update fields', the custom field to be updated may have been deleted.
    If all actions defined in the workflow have stopped, the workflow will be stopped. If not, the workflow will remain active, performing the active actions. Once stopped, a workflow cannot be activated.

    Zoho DataPrep Personalized Demo

    If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

    Zoho CRM Training

      Create, share, and deliver

      beautiful slides from anywhere.

      Get Started Now





              Zoho CRM Training Programs

              Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

              Zoho CRM Training

                  Zoho SalesIQ Resources



                      Zoho TeamInbox Resources




                                Zoho DataPrep Resources

                                  Zoho DataPrep Demo

                                  Get a personalized demo or POC

                                  REGISTER NOW


                                    Design. Discuss. Deliver.

                                    Create visually engaging stories with Zoho Show.

                                    Get Started Now











                                                          • Related Articles

                                                          • Manage workflows

                                                            Edit a workflow To edit a workflow in draft: From the Navigation toolbar, select Automation and choose Workflows. Select the intended workflow from the list view. This will open the workflow canvas, where you can make the necessary changes. To edit a ...
                                                          • Manage topics in your Workflows

                                                            Topic management allows you to send emails related specifically to the topics your contacts have subscribed to. As a result, your contacts will receive relevant emails containing content that they are interested in. Let's say you have a business with ...
                                                          • Managing Autoresponder

                                                            Clone an autoresponder From the Navigation Toolbar, choose Automation tab and select Autoresponder.  Mouseover the autoresponder you wish to clone from the autoresponder lists page. Click the Clone icon in the far-right corner. You can also clone the ...
                                                          • How to manage topic subscriptions in workflows?

                                                            Zoho Campaigns allows you to use workflows to get your contacts subscribed to topics. To manage topic subscription in workflows: From the Navigation toolbar, select Automation and click Workflows. Click Create Workflows on the top-right corner. ...
                                                          • Can I clone my email campaigns?

                                                            Yes, you can clone both regular and A/B campaigns. However, when you clone a campaign, only the name and subject can be edited.

                                                          Resources

                                                          Videos

                                                          Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.



                                                          eBooks

                                                          Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.



                                                          Webinars

                                                          Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.



                                                          CRM Tips

                                                          Make the most of Zoho CRM with these useful tips.



                                                            Zoho Show Resources