We have recently updated the subscription plans in Zoho Campaigns. Please click here for the updated help document.

Visit our pricing page to learn more about the various plans.

Visit our pricing page to learn more about the various plans.

Note:  To get a clear idea of features available in different plans, view our comparison page.

1. With the subscriber-based plan, you can send unlimited emails to the contacts you have purchased.
   
2. With the email-based plan, purchase a number of emails and you can add half that number of contacts.
   

1. The pay-as-you-go plan allows unlimited contacts, while the email-based plan only allows half as many contacts as the number of emails purchased.
   
2. The email-based plan is on a recurring payment cycle, meaning that the payment is taken automatically each cycle. The pay-as-you-go plan is not on a recurring cycle.
   

How do I upgrade my edition?

There are two ways to upgrade:

1. Log into Zoho Campaigns.
   
2. From the Navigation toolbar, click Settings.
   
3. Select Subscription under General. You will see your current plan.  
   
   
4. Click the Upgrade button in the top-right corner. You will be redirected to Zoho's payments page where, you can see and manage all the products you have purchased from Zoho.
      
   
5. Select the model you prefer: Subscriber-based , Email-based , or pay-as-you-go .
   
6. Choose your plan from the list, then click Upgrade .
   
7. Check the plan's price, review your order and make the payment. A summary of your plan and payment will be displayed.
   

Alternatively:

1. Log in to your Zoho Campaigns account.
   
2. Click Subscription in the top-right corner. You will be redirected to Zoho's payments page.
   
   
3. Follow the instructions above to upgrade your plan. 
   

Purchase Litmus Email Preview Testing Credits

Getting started with Litmus

How do I purchase Litmus credits? 

1. Click Subscription in the top-right corner. You will be redirected to Zoho's payments page, where you can easily view and manage all the products you have purchased from Zoho.
   
2. Navigate to the Litmus Email Preview Testing section under Zoho Campaigns.
   
3. Click Buy Credits and enter the number of credits you want to purchase.
   
4. Click Save. 
   

How do I cancel my subscription?

1. Log into Zoho Campaigns.
   
2. From the Navigation toolbar, click Settings.
   
3. Select Subscription under General. You will see your current plan. 
   
4. Click the Cancel my subscription link at the bottom of the page.
   
5. Click the Change plan option.
      
   
6. Click on cancel subscription link at the bottom of the page. 
   
   
7. Your plan will automatically be changed to a pay-as-you-go plan with zero email credits. 
   
   

Note: 

1. You can enable downgrade automatically checkbox to cancel the subscription after your subscription period. You can also list the reason for canceling our subscription in the text area.                               
   
2. You can also choose to opt for Emergency Subscription Assistance Program (ESAP).
    

How do I delete my account?

1. Log into Zoho Campaigns.
   
2. From the  Navigation  toolbar, click  Settings.
   
3. Select  Subscription  under General. You will see your current plan. 
   
   
   
4. Click the delete account  link at the bottom of the page. 
   
   
   
5. Click Delete account. 

1. Log into Zoho Campaigns.
   
2. From the Navigation toolbar, click Settings.
   
3. Select Subscription under General. You will see your current plan.
    
4. Click the Upgrade button in the top-right corner. You will be redirected to Zoho's payments page. 
   
5. Here, you can see the available credits in your current plan. Click Change Plan.
   
6. Find below the option to switch to Subscription.
   
7. Click Change.
    
   

  How do I switch from a subscriber-based plan to 'pay-as-you-go'?

1. Log into Zoho Campaigns.
   
2. From the Navigation toolbar, click Settings.
   
3. Select Subscription under General. You will see your current plan.
   
4. Click the Upgrade button in the top-right corner where you can see your current plan.
   
5. Click the Cancel my subscription link at the bottom of the page. 
   
6. Your plan will automatically be changed to a pay-as-you-go plan with zero email credits.
   
7. Click Buy Credits.
   
8. Choose an email credit plan from the list.
     
   

How do I switch from an email-based plan to a subscriber-based plan?

1. Log into Zoho Campaigns.
   
2. From the Navigation toolbar, click Settings.
   
3. Select Subscription under General. You will see your current plan. 
   
4. Click the Upgrade button in the top-right corner. You will be redirected to Zoho's payments page where you can see and manage all Zoho products. 
   
5. Click Change Plan. 
   

   
6. Select the option to switch to Subscriber-based and choose the plan options you want.
   

   
7. Click Change.
   

How do I switch from a subscriber-based plan to an email-based plan?

1. Log into Zoho Campaigns.
   
2. From the Navigation toolbar, click Settings.
   
3. Select Subscription under General. You will see your current plan.
    
4. the Upgrade button in the top-right corner. You will be redirected to Zoho's payments page. 
   
5. Click  Change Plan  under Manage Subscription.
     
6. Select the option to switch to email-based and choose the plan options you want.
   
7. Click Change.
   

How do I switch from 'pay-as-you-go' to an email-based plan?

1. Log into Zoho Campaigns.
   
2. From the Navigation toolbar, click Settings.
   
3. Select Subscription under General. You will see your current plan.
   
4. Click the Upgrade button in the top-right corner. You will be redirected to Zoho's payments page. 
   
5. Click the Change Plan.
   
6. Select the option to switch to Email-based.
   
7. Choose the plan options you want.
   
8. Click Upgrade Now.
   

How do I switch from a subscriber-based plan to 'pay-as-you-go'?

1. Log into Zoho Campaigns.
   
2. From the Navigation toolbar, click Settings.
   
3. Select Subscription under General. You will see your current plan.
   
4. Click the Upgrade button in the top-right corner. You will be redirected to Zoho's payments page. 
   
5. Click Subscription. You will be redirected to Zoho's payments page, where you can see your current plan.
   
6. Click the Cancel my subscription link at the bottom of the page. 
   
   
7. Your plan will be automatically changed to a pay-as-you-go plan with zero email credits.
   
8. Click Buy Credits.
   
9. Choose an email credit plan from the list.
   

How do I switch from an email-based plan to 'pay-as-you-go?

1. Log into Zoho Campaigns.
   
2. From the Navigation toolbar, click Settings.
   
3. Select Subscription under General. You will see your current plan.
   
4. Click the Upgrade button in the top-right corner. You will be redirected to Zoho's payments page. 
   
5. Click the Cancel my subscription link at the bottom of the page. 
   
6. Your plan will be automatically changed to a pay-as-you-go plan with zero email credits.
   
7. Click Buy Credits.
   
8. Choose an email credit plan from the list.
   

How do I switch to a different subscriber-based plan?

1. Log into Zoho Campaigns.
   
2. From the Navigation toolbar, click Settings.
   
3. Select Subscription under General. You will see your current plan.
   
4. Click the Upgrade button in the top-right corner. You will be redirected to Zoho's payments page where you can see your current plan.
   
5. Click Change Plan.
   
6. Choose the plan from the list.
   

How do I switch to a different email-based plan?

1. Log into Zoho Campaigns.
   
2. From the Navigation toolbar, click Settings.
   
3. Select Subscription under General. You will see your current plan.
   
4. Click the Upgrade button in the top-right corner. You will be redirected to Zoho's payments page. 
   
5. Click Change Plan and choose a plan from the list.
   

Use case

I have about 25 emails remaining for this month in my email-based plan. Will they be carried forward to next month? 

The emails you have purchased for a month will be valid only for the month you purchased them for. They won't be added to next month's emails.If you regularly have emails leftover at the end of the month, you can choose a different email-based plan that suits your requirements better. 

How do I switch from a monthly subscription plan to a yearly subscription plan?

1. Log into Zoho Campaigns.
   
2. From the Navigation toolbar, click Settings.
   
3. Select Subscription under General. You will see your current plan.
   
4. Click the Upgrade button in the top-right corner. You will be redirected to Zoho's payments page where you can see your current plan.
   
5. Choose Move to Yearly option from Manage Subscription section.
     
   
6. A prorated amount will be displayed based on your current plan.
   
7. Complete the steps in the payment process and activate the yearly subscription.
   

How do I purchase more email credits for a 'pay-as-you-go' plan?

1. Log into Zoho Campaigns.
   
2. From the Navigation toolbar, click Settings.
   
3. Select Subscription under General. You will see your current plan.
   
4. Click the Upgrade button in the top-right corner. You will be redirected to Zoho's payments page.
   
5. From here, you can see your available credits.
   
6. Click Buy Credits to the right of your available credits.
   
7. Choose an email credit plan from the list. 
   

How do I update my credit card details?

Purchasing or subscribing to a plan is a one-step process if your credit card details are already saved in your Zoho account. Follow these steps to edit your credit card details on the Payments store: 

1. Log into Zoho Campaigns.
   
2. From the Navigation toolbar, click Settings.
   
3. Select Subscription under General. You will see your current plan.
    
   
4. Click Change Credit Card Details in the top-right corner. You will be redirected to the billing details section of Zoho's payments page. 
   
5. Click the Change Payment Method  button and edit your card details.