Unsubscribe Feedback
Ask your contacts why they unsubscribe from your newsletters by showing them a simple poll. A poll with different feedbacks that your contacts can select.
To enable Unsubscribe feedback:
- From the navigation toolbar, select Settings and choose Signup Pages and Emails under Customization.
- A page with a list of various activities related to subscription will appear.
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Click ' Unsubscribe Feedback' page and click Enable unsubscribe feedback.
- You can configure two different feedback pages for your contacts when they either unsubscribe from your mailing lists or opt-out from your organization.
- By default, there will be 5 different feedbacks in the poll that your contacts can choose. You can add a maximum of 10 additional customized feedbacks.
- Irrespective of the number of feedbacks you add, you'll be able to show only 10 feedbacks to your contacts.
- Click Edit button to customize the feedback page.
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Click Configure icon in feedback texts to configure the feedbacks.
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You can:
- Show/Hide a specific feedback to your contacts using this icon.
- Add a customized feedback.
- Show/Hide a specific feedback to your contacts using this icon.
- Close the popup after you're done editing the feedbacks. Changes will be saved automatically.
Note: You cannot redirect your contacts to a custom page when Unsubscribe Feedback is enabled. Disable it and provide the URL of the page to which you want to redirect your contacts to when they unsubscribe.
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