How do I recover the details for an order that wasn't captured in Zoho Commerce despite the payment being received through the payment gateway?

How do I recover the details for an order that wasn't captured in Zoho Commerce despite the payment being received through the payment gateway?

In case of missing orders, first check in failed payments. Sometimes, due to minor technical issues, orders will move into the failed payments list, as the payment would have initially failed, then become successful after a few minutes.