What are our options if the credit card cannot be processed, or any other errors occur during payment?

What are our options if the credit card cannot be processed, or any other errors occur during payment?

If error is thrown by the payment gateway, check and share the reasons for failure from the payment gateway website. If error is thrown during checkout (within the Commerce UI), then copy "Store ID" and contact our customer support.

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                                                                                                          • Payment Gateways Overview

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                                                                                                          • Can we use a recurrent payment model?

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                                                                                                          • How do we deal with multiple errors thrown at the checkout or while using coupons?

                                                                                                            Feel free to reach out to support@zohocommerce.com with your domain name, store ID, and the error screenshot. Our support engineers will help you resolve each of these errors.
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