What should a customer do if a payment from PayPal fails?

What should a customer do if a payment from PayPal fails?

Payment failure in PayPal can occur due to several reasons, such as currency mismatch between the Zoho Commerce store and the PayPal account. You can directly contact PayPal's support after checking for evident mismatch in both the accounts. You may also need to make some changes to any of their settings in their PayPal account.

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                                                                                                                                  • Related Articles

                                                                                                                                  • PayPal

                                                                                                                                    Go to Settings > Payment Gateways. Under PayPal click Set up. Provide PayPal Email ID. Select between PayPal Standard or PayPal Business. PayPal Standard can be used to do transactions with your customers across the globe. PayPal Business Payments ...
                                                                                                                                  • What are the payment and delivery integrations?

                                                                                                                                    Authorize.Net, PayPal Payments Pro, PayPal Payflow Pro, Stripe, Forte, Mercado Pago are international payment integrations, while FedEx, UPS, USPS, Australia Post, Canada Post, DPD, and DPD UK are our shipping and delivery integrations.
                                                                                                                                  • What are the payment and delivery integrations available for India?

                                                                                                                                    FedEx, DPD are the delivery integrations for India, while Razorpay, ICICI Bank eazypay, PayTabs, 2Checkout, PayPal are the supported payment gateways. 
                                                                                                                                  • PayPal Payments Pro

                                                                                                                                    To set up Payments Pro Go to Settings, then click on Payment Gateways. Click the Setup button listed adjacent to Payments Pro’s logo. Enter the following credentials: API Username, API Password, Signature. API Username, API Password and Signature ...
                                                                                                                                  • PayPal Payflow Pro

                                                                                                                                    To configure Payflow Pro Go to Settings, then click on Payment Gateways. Click the Setup button listed adjacent to Payflow Pro logo. Enter the following information and click OK. Partner: Enter your partner ID as mentioned in your Payflow Pro ...
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