Can we use existing DHL or Shiprocket accounts to get custom rates?

Yes, all your existing accounts can be used to link your Zoho Commerce store with different shipping carriers. If your Shiprocket or DHL accounts supports custom rates, those will be reflected in Zoho Commerce when integrated. These custom rates are provided by the carrier and will be visible only on the merchant side of the store.

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How can we get customized requests fulfilled for our store?
Code snippets are an option to include customized messages. You can contact support@zohocommerce.com to get the available code snippets. Our engineers can also tweak some of the existing code to suit your requirements.