What do I do when I get an order?

What do I do when I get an order?

As soon as an order is placed, you'll receive a notification email. Learn how to confirm orders and keep your customers up-to-date here.

    Zoho CRM Training Programs

    Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

    Zoho CRM Training
      Redefine the way you work
      with Zoho Workplace

        Zoho DataPrep Personalized Demo

        If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

        Zoho CRM Training

          Create, share, and deliver

          beautiful slides from anywhere.

          Get Started Now


            Get started with Zoho Sign

            in a few quick steps!

            Download Help Guide





                        Still can't find what you're looking for?

                        Write to us:  support@zohoforms.com


                              




                            

                          Zoho Marketing Automation

                            Zoho Sheet Resources

                             




                                Zoho Forms Resources


                                  Secure your business
                                  communication with Zoho Mail


                                  Mail on the move with
                                  Zoho Mail mobile application

                                    Stay on top of your schedule
                                    at all times


                                    Carry your calendar with you
                                    Anytime, anywhere




                                          Zoho Sign Resources

                                            Sign, Paperless!

                                            Sign and send business documents on the go!

                                            Get Started Now


                                                Zoho SalesIQ Resources



                                                    Zoho TeamInbox Resources



                                                            Zoho DataPrep Resources



                                                              Zoho DataPrep Demo

                                                              Get a personalized demo or POC

                                                              REGISTER NOW


                                                                Design. Discuss. Deliver.

                                                                Create visually engaging stories with Zoho Show.

                                                                Get Started Now











                                                                                      • Related Articles

                                                                                      • Order Details

                                                                                        See order details Click an order ID to view all order details. This will show you an overview of the entire process that has happened on the order.   Confirm or canceling an order  Once an order is placed, you can do the following from the Order ...
                                                                                      • Order Status Filter

                                                                                        Order status (Delivery ​based) This filter sorts your orders depending on its delivery status. Pending: Orders that have not been confirmed yet by the seller. Confirmed: Orders that are confirmed as placed by the seller. Completed: Orders that have ...
                                                                                      • Is it possible to add notes for each order?

                                                                                        Yes, you can add order notes. Customers can use the Notes text box during checkout to enter any delivery instructions or add their available time slot for delivery.
                                                                                      • How can we get customized requests fulfilled for our store?

                                                                                        Code snippets are an option to include customized messages. You can contact support@zohocommerce.com to get the available code snippets. Our engineers can also tweak some of the existing code to suit your requirements.
                                                                                      • How do I recover the details for an order that wasn't captured in Zoho Commerce despite the payment being received through the payment gateway?

                                                                                        In case of missing orders, first check in failed payments. Sometimes, due to minor technical issues, orders will move into the failed payments list, as the payment would have initially failed, then become successful after a few minutes.
                                                                                      Wherever you are is as good as
                                                                                      your workplace

                                                                                        Resources

                                                                                        Videos

                                                                                        Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.



                                                                                        eBooks

                                                                                        Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.



                                                                                        Webinars

                                                                                        Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.



                                                                                        CRM Tips

                                                                                        Make the most of Zoho CRM with these useful tips.



                                                                                          Zoho Show Resources